After an accident that was my fault, the Nether Providence Police (who were awesome) directed my car be towed. Steve Luongo Towing (Dan) arrived and expertly towed my Honda Fit to his lot. He couldn't have been more helpful. My car was towed a short distance to a dark gravel lot in the back corner of a side alley near the Amtrack line. That part of the service was great and would have been worth the $140 Luongo charged to get it there.
Then the fees started adding-up. I was charged $95 for weekend service (Saturday), $100 for overnight storage ($50 per calendar day, not per 24 hour period), and $25 for AD Lot. I can only imagine the "AD Lot" fee is another way to squeeze another few dollars out of the victim.
Even the towing operator, Dan, expressed regret in handing m the bill. I thanked him profusely for helping me and said, "This must be a great job". As he handed me the bill, he said, "I love helping people, but I hate having to get in the middle of it."
Who should we blame for this? Steve Luongo Towing, Inc. is permitted to run his business as unetetically as he want to. He is allowed to overcharge for services and invent charges to make profit. Knowing that he is greedy, selfish, immoral, we can opt to not use his business. But what about when we have no choice? What happens when he acts as an agent of the government, of the police department?
My insurance company, USAA, was stunned when I advised him of the storage fees. I do not have full coverage on that car (my fault) so the unsiurance company did not reimburse me. Either way, they would have under full coverage and Steve Luongo Towing, Inc is using that as a reason to overcharge.
This is insurance fraud, plain and simple.