Stone and Patio Professionals Charles Szarawarski This company lied and ripped me off. Manalapan New Jersey

Charles gave me an estimate for work I wanted to have performed before the summer.  He was a very smooth talker as well as a gentleman until I signed a contract and gave a 10% deposit.   I was then treated with the worst customer service.

The work was scheduled to start a little over a month after we had signed the contract.  On the scheduled date, nobody showed up.  I did not hear from Charles, a representitive, or anyone from the company. I contacted the company and was told the date was delayed due to weather (there was no heavy rain during this time period). I didn't buy the reason, but giving them the benefit of the doubt, they rescheduled for another future date and I agreed. 

Needless to say, the second date was a no show, and again without any communication from him or his company. I had called the following day and was told they were behind schedule and the work would start in two weeks. At this point, I told them I wanted to cancel for lack of communication or respect for my time. The company schedules, reschedules, and push back dates without consulting the customer. Charles called me immediately because I wanted to cancel.  I told him future dates conflicted with my schedule and I wanted my deposit back.  His reply was there are no refunds because I am breaking the contract.  I don't see how I am breaking the contract when his company did not show twice (both start dates were scheduled by him) and didn't even bother to call. 

It is now 3 1/2 months after I have given Charles my deposit and I still have not been given a refund of my deposit. 

I learned two valuable lessons from my encounter with Charles:

1. Do not take advice from one website **H***A******.com**
2. Visit other websites **Yelp.com** to view other reviews

There are very good contractors out there, unfortunately Charles is not one of them.

At Stone and Patio Pros we take reviews very seriously.  We strive for customer satisfaction and want to make sure all customers are happy with our projects. As For all our great reviews out their this is proof. The above Customer Barry Shain at 24 Whirlway Drive in Manalapan is making false alligations due to a dispute we had with him. I will not get into the details as we do not want to embarrass him. We go out of our way to make sure every job is done to your satisfacion and our quality is the best out their.