• Report: #1362122
Complaint Review:

StorageMart

  • Submitted: Thu, March 16, 2017
  • Updated: Thu, March 16, 2017

  • Reported By: Carol — Weehawken New Jersey USA
StorageMart
6700 River Road West New York, New Jersey USA

StorageMart Self Storage Arbitrary rent raise West New York New Jersey

*UPDATE Employee ..inside information: StorageMart Customer Service

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 I have stored my personal items at this facility probably for the last 12 years. I had a large unit and when the rent became outrageous, over 200$ a month, I went through my things and pared down to a unit half the size. Now that rent has doubled in about 5 years. I needed temp storage for a move, rented the exact same unit and got it for half the price. How is it that StorageMart gets away with ripping off its long term renters. It would seem to me a better business practice would be to provide long term renters with a discount over time instead of gouging them.


This report was posted on Ripoff Report on 03/16/2017 08:29 AM and is a permanent record located here: http://www.ripoffreport.com/reports/storagemart/west-new-york-new-jersey-07093/storagemart-self-storage-arbitrary-rent-raise-west-new-york-new-jersey-1362122. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee ..inside information

StorageMart Customer Service

AUTHOR: StorageMart Customer Service - (USA)

Hey Carol,

Thank you for reaching out. Rent increases are sometimes necessary to maintain and upgrade our facilities to stay competitive and provide a great product. Prices online can vary depending on a few things like size, seasonality, location, and current demand, accounting for the difference a new customer might see.

We reward our long-term customers with industry-leading cleanliness, maintenance, and updates so you always have peace of mind choosing StorageMart. We’d like to thank you for being such a loyal StorageMart customer by extending a credit to your account for $50 toward your next payment on unit #1190. Please email help@storage-mart.com to confirm your account details so we can get this set up for you. We hope our top notch facility continues to be your best choice for storage!  

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