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Report: #141464

Complaint Review: Storesonline - Orem Utah

  • Submitted:
  • Updated:
  • Reported By: Singapore Other
  • Author Confirmed What's this?
  • Why?
  • Storesonline 754 E. Technology Avenue Orem, UT 84097 Orem, Utah U.S.A.

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I am from Singapore & I went for the Storesonline seminar in late March 2005. The Seminar was intriguing to me so I opted for the workshop that was on 9 April 2005. I brought my boyfriend with me.

I was all hyped up at the workshop because I see the potential of internet marketing.

I bargained with them for a few hours and they finally relented to have me put a downpayment of S$700.00 instead of S$1,000.00 for the 6 sites package.

Everything went on fine until last week. I had loaded my pictures and logo onto my selected template. I tried to link the site to the domain that I've gotten from their vendors.

I tried to look for a link but I couldn't. Frustrated, I got online and "spoke" to three customer service ladies, Charlene, Lynzette and one more lady (forgotten her name).

They referred me to this Jet Painter who never exist. Turned out that they gave me the wrong name! How's that for customer service?!

I finally got to know the actual name of the lady. She's in charge of Q.O. at the accounts department.

I find Storesonline staff rude and extremely not helpful when you need them. They selectively answer your questions.

I asked them why I am a Q.O. customer and no one bothered to tell me until I pressed this finance lady to do so.

Would you guys like to know what Q.O. stands for? It's questionable order. that's because one of the guys from the sales team screwed up my application by missing out the financing option contract.

She said I missed out a form. I said it can't be, because her guys didn't make me sign anymore forms other than the payment and contract for the 6 sites before they leave.

I emailed her later, requesting for brief info on what I signed and what's not. She replied saying that I missed out the financing part.

Thereafter, she selectively chose to answer my emails. Out of 6 emails, i get 4 replies. The other two were ignored. How's that for good service?

The best part was that the customer service people said they will supsend their services to me online until my Q.O. status has been resolved! Ridiculous!

I want to terminate my contract with them. They are horrible with their service. The finance lady said the contract's non-terminable.

Can anyone help me? Thanks.

Grace
Singapore
Singapore

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This report was posted on Ripoff Report on 05/04/2005 12:02 AM and is a permanent record located here: https://www.ripoffreport.com/reports/storesonline/orem-utah-84097/storesonline-service-different-from-what-was-promised-at-the-workshop-all-hype-orem-utahr-141464. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
9Consumer
0Employee/Owner

#9 Author of original report

Hi Mrs Adam, your entry's pretty vague and strongly worded. Please clarify yourself

AUTHOR: Grace - (Singapore)

POSTED: Thursday, May 26, 2005

Hi there,

I don't know what happened between you and storesonline, but from the way you worded your entry, you are using really strong words with no background knowledge given to readers.

Maybe you should write in detail on your experience so that the rest of us know what you meant and how best we can advise you.

The storesonline folks who got me the full refund did not sound like the "heartless fleecing" cheats.

I think you should be forthcoming about sharing your experience so that help can be properly rendered to you.

Hope to hear from you soon.

Regards,

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#8 Consumer Comment

Help Grace, They are heartless, fleecing money from people who are jusy trying to earn a living.

AUTHOR: Adam - (Singapore)

POSTED: Wednesday, May 25, 2005

Dear Grace

I am happy for you that you got your refund.

I am also very unhappy with SOL and want a refund. I am now a housewife after I was retrenched and was looking to do something from home. But SOL ia a real disapointment and a fraud. They are heartless, fleecing money from people who are jusy trying to earn a living.

I really need your advise and would very much like if you posted more info below.

Sincerely

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#7 Author of original report

Hi, refund received. Maybe here's what you can do...

AUTHOR: Grace - (Singapore)

POSTED: Thursday, May 19, 2005

Hi Edwin,

I just got my refund. Since I used 3 cards (one is my bf's, one is from DBS, both got the money back in full. Now waiting for UOB to update their system. Takes UOB 10-20 working days to do that, so, still can't say full refund yet, though I have total faith in the full refund done).

Since they firmly flatly refuse to do the refund for you, I would suggest that you seek legal recourse.

I can recommend you a law firm that my company is using.

I think you should be sending a letter of demand to demand them to refund your money in full. Get your lawyer to do it using registered airmail. Say that all correspondences are to be done via email, fax or registered mail thru your lawyer.

If you want to save some money and handle this yourself, go and make one last email to the Bren and Yeo guy.

Tell them that you will be taking this case to the police under fraud since they have not been fulfilling their end of the bargain. They have breached the contract with you in the first place. You shall give them 14 days to send you the release form, otherwise you shall have no choice but to seek the government of Singapore's help in dealing with them.

Tell them you will be going to IRAS to report them not paying tax to IRAS before they leave. They are actually liable to pay taxes for all Singapore derived income.

Edwin, I hope you understand the meaning of being in control.

I understand you are feeling frustrated and helpless.

However, to deal with such high handed people, all you need are strategies and "threats". And do what you say. They'll refund you to aviod further trouble.

I would advise you to send your email to Bren, Yeo and help@myquickresponse.com. That's how I got my case done with no fuss.

I would like to remind you that in order to get them do your case effectively, please do not mention my case, cos they are of different nature. They probably won't bother with your case if you do comparisions anyway. Use your power as a Singapore citizen, the power of local media.

I hope that this helps.

Take care and God bless.

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#6 Consumer Comment

Delayed Tactic, and No Refund

AUTHOR: Edwin - (Singapore)

POSTED: Thursday, May 19, 2005

Yeo (Head of Business Development-Singapore) did not call me, despite repeated request from me. He emailed me and said "I put Bret to take care of your case". And Bret is now in Australia!!

If you were me, you would probably wonder: Since Yeo is in Singapore, why did he want to put Bret (now at Australia) to look into my case. Why can't he facilitate and help a local customers.

So that's the kind of "Head of Business Development" from SOL.

I make a few long distance call to Bret. I just received the answer from Bret: Refund is not an options. With the way SOL is handling this case, you can judge what kind of company they are.

Words would get around fast in Singapore for such practice.

I would continue to pursue this case.

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#5 Author of original report

forget about CASE. They have no authority over this matter

AUTHOR: Grace - (Singapore)

POSTED: Tuesday, May 17, 2005

Hi,

I anticipated that you'll have problems. Mine's quick to resolve cos I only paid S$700.00 as downpayment. The lady who was in charged of my case was quite responsive as compared to their customer service ( the lady was from imergent's subsidiary).

I was asked to fill up the financing option which I flatly rejected. I firmly said: "send me the termination form".

My release form was sent to me fuss-free. Maybe that's cos the guy who handled it was not directly from storesonline even though the email addy is. I'm not sure.

Maybe you should do it this way:

Go for the workshop that Yeo has set up. Create a scene outside there. Call up Today and bring them there to witness the event for you. Call Newpaper to alert such bad practices. Contact ACRA and IRAS regarding the issues (Storesonline should be paying tax, you have the right to with hold I think 20% of whatever you should be paying to them cos rightfully, these should be paid to Singapore government. My accounting practice taught me all these knowledge).

File a police report as fraud case with the police immediately and get a police officer to go down to the venue with you to nab them. Take note of the hotel that the event is organised. Then get the police to check on the person who booked the event. I think it should be Yeo who booked the event.

Without the media and the government involved, you are powerless. Really.

I was lucky cos I went to God for help. Up to you to believe, but that's what I did. Christians do not strive, cos we shouldn't need to.

I am not trying to say anything else, & I know your frustations. It's very trying.

Just email them & tell them that they have breach your contractual agreement. If they don't act, you'll report this to the police. Contact mediacorp's FM 93.8 consumer watch hotline about your problems. They'll be willing to feature your problems with the listeners.

I hope this helps.

Good luck & God bless you.

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#4 Consumer Comment

Another case in Singapore!! And long process of requesting for Refund !

AUTHOR: Edwin - (Singapore)

POSTED: Tuesday, May 17, 2005

I've just posted my case. For those (especially Singaporeans) who do not want fall into the same trap. Please check it out and learn from my disappointed experience.

I've also wanted termination of agreement and refund. I told them I just want to close the case, and it's not beneficial to anyone if we keep discussing this.

I was told I can wait for reply from Consumers Association of Singapore (CASE), if I have submitted a complaint on SOL to CASE. Oh my goodness!!!!

I'm still unable to get refund. Can someone help?

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#3 Consumer Comment

I have good news, but, Storesonline should be punished for putting people through this type of credit blackmail

AUTHOR: Shemonika - (U.S.A.)

POSTED: Monday, May 09, 2005

I was able to get my credit restored by writing several letters to each of the credit bureas. I even pointed out that it is illegal to ruin someone's credit if the merchant lied to the consumer. My credit has been restored at last, but I still think that Storesonline should be punished for putting people through this type of credit blackmail. I just wanted to let those know that your credit can be restored and now is the best time since Storesonline is going a legal nightmre, maybe you can get your refunds back or just your peace of mind.

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#2 Consumer Comment

Lets us know when you actually receive the chargeback

AUTHOR: Kevin - (Singapore)

POSTED: Monday, May 09, 2005

Hi,

I too am from Singapore and attended the SOL seminar in March 2005.

I went because I wanted to know more about their internet marketing strategies and had no intention of signing up after reading the report in the Today newspaper and also because I thought their setup and hosting package was grossly overpriced.

During the seminar a "once-in-a-life-time one-on-one consultation" offer was made to interested parties. I did not sign up for that. As the seminar was drawing to a close, a SOL employee came over and asked me whether I was interested in the consultation. I decline the offer. If the consultation was so exclusive, why do you need to offer it a second time?!

I am surprised so many people were taken in by the "seminar only" offer.

Anyway, good luck and hope you actually get your refund. If you don't get your refund, I suggest you contact the Consumers Association of Singapore or SOL's Singapore representative. His details can be found on another post.

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#1 Author of original report

Termination of contract done by Storesonline with no tussle ... Full refund promised by chargeback ...

AUTHOR: Grace - (Singapore)

POSTED: Monday, May 09, 2005

Dear all,

I just got a email with the termination agreement form from storesonline this morning. They agreed to refund me the full amount of the deposit I paid with no questions tussle.

Are you guys sure that things are so nasty with Storesonline? I did not even argue with them. All I did was to email the lady who was in charged of my Q.O. processing to terminate my contract. Although she protested, the termination was still granted to me by their management with no fuss at all.

Maybe the right thing to do is to take a few steps back, think things over, be nice to the person who is in charge of your case.

I thank God for the no fuss process because of His Word. He said I will get my full refund back the simplest way & He has seen me through it.

God bless you & have a great week ahead!

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