Complaint Review: Storesonline.com
Salt Lake City, Utah
- Category: Internet Marketing Companies
Storesonline.com ripoff Fraudulent Billing failure to provide tech support Salt Lake City Utah
Rip-Off Report Investigation: shows that StoresOnline & iMergent is fulfilling its commitment to provide excellent customer service. Rip-off Report gives StoresOnline a POSITIVE rating in customer support and quality assurance. StoresOnline pledges to resolve complaints and address any issues from the past, present and in the future - committed to 100% satisfaction - whatever it takes say company executives.
*Consumer Comment: They have striked again
In late 2003 , my son and I attended a Storesonline seminar in Brisbane and parted with our hard cash to purchase 6 licenses for 6 websites.
Being computer novices and only on disability pensions we thought it sounded like a good way to start a home based business.
We were soon contacted by a Spencer Henry who asked for $3200 more to provide a mentor Scott Nelson to assist us with setting up the site and marketing strategies.
After our mentoring program was finished Scott quickly dis appeared from our chatroom screens .
We had technical problems accessing the license when we attempted to launch a second website and requested help.
Nothing was forthcoming after phone calls and emails.
The link they provided to Merchant Banking didnt work and we advised we had already forked out $900 US for that service and I emailed asking why we were paying another $695 again! No response was forthcoming.
My first and only website was disabled after a couple of months!
When I asked why it had been disabled, it took them several weeks to say my account was in debt. I was also informed that we hadnt paid for a Domain name which was totally untrue. They just didnt investigate the papers we sent them.
In Dec 2004 I received a demand for $270 and enquired what it was for. My answer was in another email a week later in the form of a demand for $490! Still no one bothered to tell me what it was for.
This week 20th April 2005 I was shocked to receive a demand for payment of $4073.12 from a Duvera Financial acting on behalf of Storesonline!.
I have in front of me a document stating that the hosting payment is $25.95 a month so I was absolutely astounded by this bill and sought a "please explain!
I was told it was for Hosting!
Hosting what? A website that Storesonline disabled back in June 2004?
Hosting for Five unused licenses that have not been developed as websites due to a technical glitch on their part which barred us access even when we were paid up clients? How is it LEGAL to charge billing for Five Ghost sites and a disabled website? Apart from being morally wrong it seems to be downright FRAUDULENT as well!
After reading about the rip offs and complaints from Storesonline clients, I am unwilling and unable to put any more money into this scam despite their demands for payment!
They have "subtley" with all due respectetc" virtually called me a liar when I said I had asked for help via email many times!
They stated that I hadnt sent emails and they had a record of emails etc.
I might add that I have kept copies of most emails sent to them.
I suggested that was because I had emailed individuals asking for assistance and I believe that these staff are no longer with the organization.
I offered to give them the last 5 licenses to sell at one of their rip off seminars. I also said I would like my money refunded. I might add that I have spent considerable money getting business cards , flyers and adverts placed with my defunct website address!
In view of all they have done to hinder our success, I am happy to add my name to any lawsuit etc that is being planned. I have also reported the Storesonline scam to the relevany Government bodies here in Australia although I dont hold much hope of them being able to do anything about an American based company.
Doolandella Queensland, Alaska
This report was posted on Ripoff Report on 04/22/2005 02:44 AM and is a permanent record located here: http://www.ripoffreport.com/reports/storesonlinecom/salt-lake-city-utah/storesonlinecom-ripoff-fraudulent-billing-failure-to-provide-tech-support-salt-lake-city-139826. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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