Report: #1119181

Complaint Review: Straight Talk, Inc

  • Submitted: Tue, January 28, 2014
  • Updated: Tue, January 28, 2014
  • Reported By: Wyatt — Laurel Maryland
  • Straight Talk, Inc
    9700 Nw 112th Ave
    Miami, Florida

Straight Talk, Inc BYOP - Network Access Code Scam Miami Florida

Show customers why they should trust your business over your competitors...

I attempted to bring my old Verizon Samsung Convoy (U-640) over to Straighttalk.  Though a simple feature phone, it is exactly all that I need and rugged for what I do for my day-to-day job.  That said, I checked on the website and then spoke to an online representative that said that they would not be able to confirm unless I purchased their Network Access Code (NAC).

Shopping for the basic plan, the $30 plan, would be sufficient for my needs.  I purchased the $15.89 NAC and was guided into a "enter your NAC" area with zip code and how to acquire the plan.  I was unable to find this code.  I called Straighttalk was they attempted to tell me that I was unable to purchase the $30 plan, only the $45.  I was unable to find this information out until I entered my phone's MEID number, not the NAC, into the text box and click through the options that led me to the next page where I discovered their "policy" that only gives me the $45 and up options.  Though the customer service representatives stated this was their policy, I had to fool the NAC text box with my phone's MEID number.  I never received the NAC.

I called a total of 8 times before reaching a representative that spent 28+ minutes trying to grant me a refund.  She did try to give me extra things and a one time $30 purchase but if I want to continue with this service, I would have to purchase the $45 plan.  I was paying $50+ through Verizon with a discount but was aiming for a $30 plan, which was what was advertised.

To conclude, the representative was unable to help me, I am out $15.89, though not a lot of money to some, I am trying to cut my monthly costs as much as possible and not have my money gambled on a technicality.

My suggestion, if you want Straight Talk, I suggest you pay the money for their phones and their plans.  The BYOP plan is a hoax and should be identified as such to include a legal review.

What do I want?  My $15.89 returned!  That's all I am asking from them or to allow me the ability to purchase the $30 plan per month.

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This report was posted on Ripoff Report on 01/28/2014 07:28 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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