Report: #599398

Complaint Review: Straight Talk Wireless

  • Submitted: Mon, May 03, 2010
  • Updated: Mon, May 03, 2010
  • Reported By: Vae — Seattle Washington United States of America
  • Straight Talk Wireless

    United States of America

Straight Talk Wireless Nonexistent Customer Service, Impossible to reach, Waste of time, Scam Internet

Show customers why they should trust your business over your competitors...

I tried to do business with Straight Talk twice.  The first time I purchased their pre-paid phone service via the Internet.  I got through to their customer service after trying for over a week only because another web-poster had listed their corporate number (for Tracphone) in Florida.  Whenever something went wrong with my service, there was no one to help me at the Straight Talk listed number.  I returned the phone in the 30-day guarantee-period. 

Disgruntled at the cost of doing business with Verizon I tried Straight Talk again, but this time through Walmart.  It took me over four days to activate the phone following the explicit instructions, but once I'd done so I could neither receive nor send calls despite having added my $45 unlimited card to my account (via scratch-off PIN).  Straight Talk's automated system told me I had to add minutes to my account, and this never changed.  Worse yet, whenever I tried to contact customer "service," I was told--I kid you not, "At this time there are no available customer service agents," only to have the phone system subsequently disconnect me every single time.  No way to leave a message.  Ever.  And the company has no email address; you can contact them, supposedly, only via snail mail.  (I won't hold my breathe.)

Now I'll consider the exorbitant fees/taxes (> 22% monthly bill) associated with my Verizon mobile account as a monthly customer service charge.  Whenever I dial *611 to talk to a Verizon agent, they're there, they're polite, and they get the job done.  Straight Talk is such a laughable (but frustrating) company I wouldn't go back to them even if they offered me free service.  Because I'd know (1) the service likely would fail eventually, if it started at all; and (2) that when the service failed I'd have no one to help me.  Stay away from this "company."
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 05/03/2010 12:01 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.