Report: #1294426

Complaint Review: straight talk wireless

  • Submitted: Thu, March 17, 2016
  • Updated: Thu, March 17, 2016
  • Reported By: lisat2u — covington Virginia USA
  • straight talk wireless

    miami, Florida
    USA

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i purchased a hotspot device about a month ago they are stealing data and two weeks now cant access amount of data used and poor tech support i purchased a straight talk device about a month ago and every couple days the data disappears. then i have to call in to see whats going on. they say that their reports indicate that all the data is used, but that is only when they try to credit back data and the previous data that was on there disappears. for the last two weeks, i have not been able to even access my data usage because their server they use UMX and the straight talk website aren't communicating with each other. because of this my balance read zero for 2 weeks and i had to add 10 gb data resulting in $100.00. The contract pamphlet allows you to check your data whenever necessary and the umx server is attached to the data, but with the communication issues they are having, i can not check the usage. on saturday the man named danny from their columbia office was suppose to add back 3 gb data when it didnt show about an hour later i called back and a man named jeff id#522627 reassured me that the 3 gb was added back even told me that i had 2974 mb almost equalling 3 gb left. neither could email me the information verifying this. i went to bed and yesterday i woke up to no gb data on my device. i proceeded to call and nanette id #511539 did her tech support and my device showed up on available wifi devices as umx$050, umx$050 2, January, and then as some foreign language symbols. she proceeded to tell me that danny had in fact added only 1 gb of data instead of the 3 like he and jeff has said. She said when he added the 1 gb it erased the rest of the gb that were available and changed the ending date. danny's was suppose to have been a credit to the account for the "glitch" as he called it. she said that once its erased it can not be added back. she got really rude with me cursed me and hung up the phone. i called back in and got maria supposedly a floor manager like danny. her id#522307 and she was supposed to help but after being on hold for over 5 minutes she came back pushing the telephone buttons in my ear and then hung up. Today, i woke up approximately 8 am est and called markmuzl id#510639 transferred me to supposedly christopher that was supposed to be a manager in technical support and he refused to give me his id#. christopher couldnt find where danny had addded the 3gb data and said i used all the data and he couldnt help me. i asked to speak to his supervisor and then a virgillo id#5221375 answers the phone and tells me he is the supervisor in the refund department. he said he researched and i wasn't getting a credit back and said i had added the 1gb data that erased my other data not Danny. then he said he was checking with the fraud department. put me on hold and came back and said they agreed with his decision. when i asked for the ext of the fraud dept and to be transferred he said he was the fraud dept but earlier he said he was the refund dept. Then he refuses to help me gives me a toll free number to the miami corporate office which ended up being ack in the philipines. i called back in and got samuel id#515941 from philipines as well the corporate office number that virgillio had given me. he gives me two more numbers for the corporate office with extension numbers both of these ended back in the philipines. the 2 numbers they had given me for the corporate office in miami was 18668061840, 13057156500 ext 1029, 18006264883 ex 1029. finally after 3 hours today i got throught to someone named april at the "corporate" office in the philipines. after an hour with her and telling her i was going to report this fraud to the fcc she adds 4gb data back on my device. i asked her why so many names are associated with the device i bought and she said when people go into the account and work on the device that their name attaches to the device itself. i am starting to wonder if they take the wifi credit they issue out off of another person's account and thats why the date misteriously disappears while you sleep. 

 This was the complaint i filed with the bbb, the fcc, and the ftc on March 1st.  It is absolutely horrible and seems like the miami address they use just for trade agreements and is ficticious, because you never get anyone there when you call. You always get someone in the Phillipines even the Home Office Headquarters in the Phillipines. 

Right now I am still struggling and fighting with them cause after this i had added 5gb and they refused to add it back after their customer service person credit the account... finally they added it back but when they did the data disappeared the following day, and had to call back in to the VAS department to get it refreshed.  2 days later the 5gb disappeared again and the same thing happened.  this is only after you are on hold for almost an hour waiting to speak to someone and go through 3 or 4 call ins about te same issue, because they refuse to help you as a customer.  Then 2 days ago it disappeared again after i was reassured that i had almost 4gb.  They are refusing to give it back.  One person swore they added it to my reserve, but when the website updated guess what?? the data disappeared again.  

They are theives, liars, and i can see when their techs are in my account cause it shows on my hotspot device as another available connection.  So i told the man tonight that maybe if they would sign out of our accounts when they are finished working then this wouldnt happen.  Their web server UMX (Unimax) has never responded to my email or answered my calls.  the Website doesnt communicate with the webserver, and you can not check your data usage because it is almost always unavailable which is a breech of initial contract and false advertising.

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This report was posted on Ripoff Report on 03/17/2016 09:27 PM and is a permanent record located here: http://www.ripoffreport.com/reports/straight-talk-wireless/miami-florida/straight-talk-wireless-owned-by-tracfone-stealing-data-while-you-sleep-and-false-adverti-1294426. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

straight talk wireless owned by tracfone Stealing Data while you sleep and false advertising

AUTHOR: TF01 - (USA)

Hi lisat2u,


Good day.

I work with Straight Talk Wireless. I read your post on this blog and we are sorry for the inconvenience. Let us check your account to help you. For further assistance, please send us an email to ST.CorpResolutionTeam@straighttalk.com or you can chat with us live @ http://bit.ly/16DrgbW. Thank you.


Julie
Straight Talk Wireless

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#2 UPDATE Employee

TracFone Wireless, Inc.- BIGGEST SCAM BIGGEST SCAM thousands of BBB Complaints

AUTHOR: TF01 - (USA)

Hi Creanie,

Good day.
I work with TracFone Wireless. I read your post on this blog and we are sorry for the inconvenience. We do not replace stolen or lost phones and our Customer Care representatives know it. Let us check your account to help you. For further assistance, please send us an email to TF.CorpResulutionTeam@tracfone.com or you can chat with us live @ http://bit.ly/18WfOoC. Thank you.


Julie

TracFone Wireless

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