Straight talk pre paid cell company Internet

 I have been with Straight-talk since 2008. I dropped my phone and cracked the screen in March 2017 and bought a replacement on the straight talk website. The purchase was automated including the choices I was given for cell phones designed to work in my area according the the web sites calculating my demographic details. Soon reviving my new phone I had no service from my home to about 5 miles away. As I reported the incident I was informed that I never had service at my location and I would have to pay for a phone and service I could not use.