• Report: #1096310
Complaint Review:

Stroll Learning CD's

  • Submitted: Fri, November 01, 2013
  • Updated: Fri, November 01, 2013

  • Reported By: Ginny G. — Roseville California
Stroll Learning CD's
2811 Southampton Road Philadelphia, Pennsylvania USA

PimsleurApproach.com; Rapid Fluency Program; Stroll Learning CD's;Transform Your Life; Internet Order, LLC I ordered the Rapid Fluency Program for FRENCH from PimsleurApproach.com for a Total cost ,Incl. Frt., of $10.50 Philadelphia Pennsylvania

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On Sept. 3, 2013 I ordered the French Rapid Fluency Program CD's from www.PimsleurApproach.com.  The total cost (Incl. Frt.) was $10.50. My Apt. Mgr. received the package via SurePost on 9/10/2013.  The ripoff was a 2nd package, which my Apt. Mgr. received via UPS on 10/5/2013.  The package contained a total of 8)CD's and it was titled Quantum Memory. On 10/8/2013 $63.43 was charged to my credit card and I do not recall ordering this product! I phoned the Toll-free number and spoke with a Customer Care Advocate. She identified my paperwork and said I could not return this product!  She claimed I would see 3)additional charges for $63.43 on 11/8/2013, 12/8/2013, and 1/8/2014 for a total cost of $253.70. I immediately filed an online dispute with my credit card company. I know that I have a balance of 10 days remaining on the 30-day trial period for the Quantum Memory Program, so, I requested a Return Authorization number.  She gave me an RMA to return the French Fluency Program, and the 30-day free trial period had already expired on this product.  I've left several messages on the Extension for the Customer Care Advocate I worked with, however, I've never heard back from her!  This is a RipOff of the worst kind!!!  I've spent a lot of time trying to iron out this problem... In fact, the problem shouldn't even exist!  

This report was posted on Ripoff Report on 11/01/2013 12:51 PM and is a permanent record located here: http://www.ripoffreport.com/reports/stroll-learning-cds/philadelphia-pennsylvania-19154-1206/pimsleurapproachcom-rapid-fluency-program-stroll-learning-cdstransform-your-life-in-1096310. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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