Report: #1096310

Complaint Review: Stroll Learning CD's

  • Submitted: Fri, November 01, 2013
  • Updated: Fri, November 01, 2013
  • Reported By: Ginny G. — Roseville California
  • Stroll Learning CD's
    2811 Southampton Road
    Philadelphia, Pennsylvania
    USA

PimsleurApproach.com; Rapid Fluency Program; Stroll Learning CD's;Transform Your Life; Internet Order, LLC I ordered the Rapid Fluency Program for FRENCH from PimsleurApproach.com for a Total cost ,Incl. Frt., of $10.50 Philadelphia Pennsylvania

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On Sept. 3, 2013 I ordered the French Rapid Fluency Program CD's from www.PimsleurApproach.com.  The total cost (Incl. Frt.) was $10.50. My Apt. Mgr. received the package via SurePost on 9/10/2013.  The ripoff was a 2nd package, which my Apt. Mgr. received via UPS on 10/5/2013.  The package contained a total of 8)CD's and it was titled Quantum Memory. On 10/8/2013 $63.43 was charged to my credit card and I do not recall ordering this product! I phoned the Toll-free number and spoke with a Customer Care Advocate. She identified my paperwork and said I could not return this product!  She claimed I would see 3)additional charges for $63.43 on 11/8/2013, 12/8/2013, and 1/8/2014 for a total cost of $253.70. I immediately filed an online dispute with my credit card company. I know that I have a balance of 10 days remaining on the 30-day trial period for the Quantum Memory Program, so, I requested a Return Authorization number.  She gave me an RMA to return the French Fluency Program, and the 30-day free trial period had already expired on this product.  I've left several messages on the Extension for the Customer Care Advocate I worked with, however, I've never heard back from her!  This is a RipOff of the worst kind!!!  I've spent a lot of time trying to iron out this problem... In fact, the problem shouldn't even exist!  

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This report was posted on Ripoff Report on 11/01/2013 12:51 PM and is a permanent record located here: http://www.ripoffreport.com/reports/stroll-learning-cds/philadelphia-pennsylvania-19154-1206/pimsleurapproachcom-rapid-fluency-program-stroll-learning-cdstransform-your-life-in-1096310. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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