Report: #1069960

Complaint Review: Stroll

  • Submitted: Thu, July 25, 2013
  • Updated: Thu, July 25, 2013
  • Reported By: Chris — Atlanta Georgia
  • Stroll
    1600 JFK Blvd. 3nd Floor, Philadelphia, PA 19103
    Atlanta, Georgia

Stroll Stoll-Pimsleur Approach, Rapid Reading Institute, Internet Order LLC Bait & Switch, sending expensive programs without permission Philadelphia PA

*Consumer Suggestion: Here's from the Pimsleur web site...

Show customers why they should trust your business over your competitors...

 My experience is similar to others. When I phoned the company for resolution, they proceeded to argue with me. I ended up hanging up. The only time they indicated that there was a problem was months after the orginal purchase. To summarize, I purchased an inexpensive beginning program for French. Months later, a very expensive looking package arrived with no information on how to return that package. I figured I would dispute it with the credit card company when it showed up on a bill, which it never did. Apparently the card had expired and the charge was denied. The only time I received a letter from the company stating of any problem was a dunning notice.

I would not recommend doing business with this company under any circumstance. They have dozens of similar complaints filed against them.

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This report was posted on Ripoff Report on 07/25/2013 08:36 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Here's from the Pimsleur web site...

AUTHOR: Ken - ()

 "By clicking below, I'll be charged $9.95 and agree to the adjacent purchase programs and Terms and Conditions."
Here are those DIRECTLY adjacent Terms and Conditions (hard to miss)...
"Pimsleur Rapid Fluency Purchase Program: One month after you receive your Quick & Simple you'll begin receiving 30 day trial copies of advanced Pimsleur courses in the language you selected. Each course is yours to try for 30 days.

You'll receive a new course once every 60 days. For each course you keep we'll bill you in four monthly payments of $64. Remember, there's never an immediate obligation to buy any course because of the 30-day trial period provided with each shipment. And you may cancel future shipments at any time by calling 1-877-802-5283. See Key Details"

You CANNOT order the trial set without agreeing to the Terms and conditions..You did do this didn't you?What do you want the BBB to do for you? What, exactly, needs to be done about it? It isn't even morally wrong as the terms are very hard to miss and are very concise...YOU screwed up and want to blame someone else.
NO Ripoff here.

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