• Report: #1081980
Complaint Review:


  • Submitted: Thu, September 05, 2013
  • Updated: Thu, September 05, 2013

  • Reported By: SantaFean — Santa Fe New Mexico
1600 JFK Blvd 3rd Floor Philadelphia PA, Pennsylvania USA

Stroll/Pimsleur Stroll-Pimsleur: Internet Order LLC Stroll-Pimsleur Approach-Pimsleur Philadelphia PA Pennsylvania

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I spoke with Joe on July 24, 2013 after I received a rude letter stating I owed Pimsleur $256 for three sets of CDs. The first I have with this entire scenario is that I only ordered the introductory CDs, which were free. I never ordered any others, which the company cotinued to send even though I returned them twice and wrote on the box that I wanted them to cease.


Now my problem is I don't have the CDs - I returned the last two unopened "Return to Sender" via the regular mail. Apparently, the company has received set 3 but not set 2. I don't have them, nor did I want them because the CDs didn't work for me at all. 


I'm having a hard time understanding why the customer service personnell was so rude when I called to explain (and hasn't responded even once to my email complaint). I'm extremely disappointed with the program, both as a teaching tool and as for its complete lack of customer service. I agree that I should pay for the first set of CDs as I still have those. I don't want them - I'd be more than happy to send those back as well if the company would refund my money. But I was told I couldn't return them and that the company was going to take legal action against me because they couldn't continue to charge my credit card the remaining $256, which we canceled earlier this year.


This report was posted on Ripoff Report on 09/05/2013 01:09 PM and is a permanent record located here: http://www.ripoffreport.com/reports/strollpimsleur/philadelphia-pa-pennsylvania-19103/strollpimsleur-stroll-pimsleur-internet-order-llc-stroll-pimsleur-approach-pimsleur-1081980. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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