Complaint Review: Stub Group - Internet
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- Author Not Confirmed
- Stub Group Internet USA
- Phone: 855.851.9080
- Web: www.stubgroup.com
- Category: Advertising Agencies
Stub Group They just simply RIPED ME OFF. Internet
*REBUTTAL Owner of company: We'd Still Love to Talk. . .
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I hired this company to create and manage my adwords. I got their promotion of one month free management. They set it up and started the campaign. I let their campaign run for two weeks. The results they gave was the WORST i have seen from any other company i have worked with. I made what I spent on adwords. I have managed adwords my self and have spent $1 to make $3 from day 1 of starting my campaign. They were using weak call to action. They had about 28 keywords in total that were all in broad modified match. They really suck at managing adwords. I tried to ask for a refund, but they never answered my emails or calls after I told them that I no longer want to work with your company. I wish I could sue them.
This report was posted on Ripoff Report on 07/25/2014 04:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/stub-group/internet/stub-group-they-just-simply-riped-me-off-internet-1164876. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
We'd Still Love to Talk. . .
AUTHOR: StubGroup - ()
SUBMITTED: Monday, April 20, 2015
Dear John,
Thank you for your feedback. We’re very sorry you were so disappointed with our service, and we’ve gone back and checked with your StubGroup account manager to determine why you believe we were unresponsive to your phone calls and e-mails. After auditing our e-mail and phone records for your account, it appears that we did reply to your e-mails and proactively call you on numerous occasions to discuss your concerns (this is in addition to the many positive conversations we’d had with you during the first two weeks of managing your campaigns). However, for whatever reason we were unable reach you after you notified us that you wanted to end our working relationship, and we did not receive any return phone calls from you in response to our voicemails. We apologize for any miscommunication on our end, and we are still available to speak with you at any time.
Our clients' satisfaction is very important to us, and we are proud to serve a wide range of clients and verticals — from small, local businesses to multi-national corporations and household brands. Google ranks our agency in the top 10% of all Google Partners worldwide in performance and customer care, and we’ve worked hard to earn and maintain that reputation. If you are concerned about our reputability as an agency, we’d be more than happy to provide you with references from our many clients who are thrilled with the results we’ve delivered them.
Regarding your specific account performance, we would still be grateful for the opportunity to discuss your situation and what appears to be a misunderstanding about how we setup your account and selected your keywords. Although it has been a long time since we last heard from you, and since we last attempted to reach you (as mentioned, we attempted to reach you many times via e-mail and phone last year, but were unsuccessful), we would enjoy speaking with you and addressing your concerns. So please contact us again at your earliest convenience.
Warm regards,
The StubGroup Team
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