Complaint Review: StubHub - Internet
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Confirmed
- StubHub Internet United States of America
- Phone: 1.866.788.2482
- Web: www.stubhub.com
- Category: Ticket Sales
StubHub Closed account & Denied access to tickets during Hurricane Sandy Interne
*Consumer Comment: Sorry...
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I had bought 2 tickets on StubHub (over $200) for a concert in October 2012. I live in NJ and the concert was in NYC. The concert was cancelled due to hurricane Sandy. It was rescheduled again, but before it was rescheduled, I filed a dispute with my credit card company, hoping to get a refund due to the extraordinary circumstances around the hurricane.
On the day of the concert, I hadn't heard back from my credit card company, so I intended on using the tickets. I tried to logon to my StubHub account to download the tickets, but my account could not be found. When I called StubHub customer support, they told me that it is their policy to close any accounts in which there is a dispute. I explained that I did not have the tickets, therefore I could not use them, and that the concert was that night. The customer service representative told me: "If you cc us on an email to your credit card company saying you drop the dispute, then we MAY be able to activate your account today." I was told that "there was no guarantee" that I would have access to the tickets that day. All of this even after I explained the circumstances surrounding the hurricane, cancellation, & rescheduling.
I was not able to access the tickets and couldn't go to the concert. $200 tickets wasted because of horrible customer service and unethical policies. I have attempted to dispute the charge based on the fact that they revoked my access to tickets I bought, but StubHub has been terrible in terms of trying to resolve this. They have lied and said I had the tickets.
This report was posted on Ripoff Report on 04/24/2013 07:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/stubhub/internet/stubhub-closed-account-denied-access-to-tickets-during-hurricane-sandy-interne-1045992. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 Consumer Comment
Sorry...
AUTHOR: Robert - ()
SUBMITTED: Thursday, April 25, 2013
Yes Sandy would be extraordinary circumstances. But you basically caused your own problems, they didn't rip you off.
When the concert was cancelled you went directly to filing a dispute instead of contacting StubHub.
Directly from their site...
-----------------------------------------------
If the event is cancelled or postponed:
If an event is cancelled and will not occur at a later date, we will provide you with a refund for the cost of the tickets, including service fees and shipping and handling charges. We will notify you that the event was cancelled by sending you an email which will provide instructions on how to obtain the refund.
If an event is postponed or rescheduled, you may use the tickets on the rescheduled date or, time permitting, list them for sale on StubHub.
If an event is postponed but replacement tickets are required for entry to the event on the rescheduled date, StubHub will work to obtain replacement tickets for you. If we cannot obtain replacement tickets for you, StubHub will provide you a refund for the cost of the tickets, including service fees and shipping and handling charges.
If you cannot attend the event on the rescheduled date and you are unable or unwilling to relist them for sale on StubHub, call us immediately at 1.866.STUBHUB (1.866.788.2482) and we will inform you of what you need to do to obtain a full or partial credit (the amount of the credit is within StubHub's sole discretion) toward a future purchase; this may require that you return the tickets. If you are required to return the tickets, StubHub will provide you instructions.
-----------------------------------
What you in effect were doing was filing a dispute with your CC company without trying to deal with the merchant first. But then decided to go ahead and try to use the tickets..you don't get to have it both ways. So what would have happened if by chance the CC company refunded your money after you used the tickets? Would you have given the money back?
Related Reports
07:15 AM
11:03 AM
Folsom, California
11:13 PM
Madison, AL
12:57 PM
Monroe, Louisiana
08:41 AM
02:25 PM
04:59 PM
Lincoln, Alabama
08:52 AM
Somerdale, NJ
01:57 PM
08:48 AM
06:18 PM
New 
Updated 
Rebuttal Photo 
Advertisers above have met our
strict standards for business conduct.
