Complaint Review: StubHub
StubHub Closed account & Denied access to tickets during Hurricane Sandy Interne
*Consumer Comment: Sorry...
On the day of the concert, I hadn't heard back from my credit card company, so I intended on using the tickets. I tried to logon to my StubHub account to download the tickets, but my account could not be found. When I called StubHub customer support, they told me that it is their policy to close any accounts in which there is a dispute. I explained that I did not have the tickets, therefore I could not use them, and that the concert was that night. The customer service representative told me: "If you cc us on an email to your credit card company saying you drop the dispute, then we MAY be able to activate your account today." I was told that "there was no guarantee" that I would have access to the tickets that day. All of this even after I explained the circumstances surrounding the hurricane, cancellation, & rescheduling.
I was not able to access the tickets and couldn't go to the concert. $200 tickets wasted because of horrible customer service and unethical policies. I have attempted to dispute the charge based on the fact that they revoked my access to tickets I bought, but StubHub has been terrible in terms of trying to resolve this. They have lied and said I had the tickets.
This report was posted on Ripoff Report on 04/24/2013 07:08 PM and is a permanent record located here: http://www.ripoffreport.com/reports/stubhub/internet/stubhub-closed-account-denied-access-to-tickets-during-hurricane-sandy-interne-1045992. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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