Stubhub REPLACED CANCELLED ORDER WITH OUTRAGEOUSLY PRICED TICKETS TO SIT IN THE NOSE BLEEDS OF a 6-7 FOOTBALL TEAM Internet

When talking to customer representative specialists, they all told me that reasonable equivalents are usually found and that I might not even have to pay anything. It sounded like the worst case might be about $50 or so especially since these are nose bleed seats for a 6-7 football team. I was also told that there was time because the game was over a week away. 

Less than 24 hours later, I was told my order had been cancelled and to disregard all previous e-mails. Shortly after I was charged $339!!!!! Now I had sold the tickets for face value on stubhub, which is $225 for 3 tickets. This means the person who bought them paid this amount. By adding these numbers together, this means that they replaced my cancelled order with someone asking for $564 ($188 per ticket)! When I went on the stubhub website, there were 3 tickets being offered a few sections over for just $18 more than what I had asked and actually closer to the field than my tickets!

A call to a representative and a supervisor only saw them offering to cut the price in half and they kept mentioning this guarantee. I said I understand the guarantee, but that there is no way that these are the cheapest tickets they can find to this game. I was actually told from the first guy that because it was already done there was nothing they could do except a one time courtesy to lower my fee to $160!!!!! To me this is still unacceptable. 

Unfortunately I had never had a bad experience with stubhub until now. However their unwillingness to help a relatively new customer by charging me a reasonable fee will lead to a complete loss of my future business. They will definitely lose more money with this decision in the long run because I am an avid sports fan and I WILL NEVER PURCHASE FROM THEM AGAIN!!!!!! 

Your loss Stubhub -- you lost a reliable and honest customer tonight.