What a gyp! I bought tickets to see the band Wilco in Atlanta, Georgia, on March 25, '09. The tickets were advertised as "INSIDE AISLE" (I have a copy of the ticket listing).
Lo and behold, the tickets arrive and are nowhere near the aisle. I contact customer support and receive a nastygram indicating Stubhub is only going to guarantee row and section - however, there's a big passage in their Customer Help section on the website saying vendors can offer that information if they want.
Frankly, I wouldn't have bought these tickets if I'd known they weren't on the aisle. Stubhub offers no way to provide feedback, no way to contact the seller, no consequences whatsoever.
What's the big deal? If the seats aren't on the aisle, don't list them on the aisle, as a seller - and if you're Stubhub, don't allow vendors to flat-out lie in listings and then refuse to hold them accountable.
I mentioned in my email to customer support that I'm considering cancelling the sale with my credit card, and they claim to block from future sales anyone that uses this tactic. My question is: why would I want to do business with a company that tries to pass off dishonesty to its customers with a straight face? The ticketing business is 100% location, location location (as realtors say) and if you're going to spend several times the face value for a concert, in many cases, you need to be getting what they tell you you're buying.
Shame on you, Stubhub. I'm going to tell everyone I know that you'll allow flat-out deception in event listings and that this is just a crummy company.