Studio One to One S121 ::HUSTLING :: TRICKY :: DECEIVING :: CON:: Houston, Texas

I  came onto the good ol Intereto look for One to One's corporate office when I found this report!  I totally agree with EVERYTHING this lady said!  

I waas in the studio last week, after discussing the prices etc., employee told me the CD with 10 images was $200, and if I get the CD I would basically be paying $130.00 after my HMM credit was applied. I told himi normally always get this CD for $99.00. He told me he would give me the CD for $99.00 if I paid with cash. I told him I did not have the cash that I wanted to use my HMM credit.  He told me ifi found a coupon, he would honor it when I picked up my pictures. So I found a coupon and today I went to go pick up my pictures. After we sat there, picking out the 10  images and burned to the CD, and I was checking out, he gave my my total. I asked if he was applying my credit, he told me I cannot use my HMM on a CD! I told him I always do! He said that the policy has changed and they can no longer apply the credit to the CD's! 

Well I didn't have the money and told him I can't, I planned on using my HMM credit and that I can't buy the CD. So he canceled the sale.  I told him I wanted to cancel MY HMM account and I will never come there again,  he said "that's your choice"! I got my pictures and left!

Needless to say, I am absolutely heartbroken. My son came home from deployment (due to a death) and I wanted to get a family picture, we haven't had a family picture since he went in the Navy! He's been gone for 4.5 years and we've since added to our family (his baby sister is 4). I just don't have the money to purchase this CD!  This is just wrong!  There are so many studios around,  I don't need them... they need customers!

So off I go to file my own report! And contacting BBB and corporate!

I can understand that you would be frustrated if the sales associate you spoke with was less than helpful when it came to explaining Hold My Memories too you. He/She may have been new so purhaps that should be taken into consideration. 

At our studio we try to make sure that everyone understand their benefits of being a member as well as all the correct information when it comes to the benefits themselves. More than likely you did save some money the day of your initial visit as well has getting complimentary retouching on all of your pictures. Not to mention they all got archived on the website for you to share with friends and family.

It seems your main issue really stems from the fact that you didn't get a larger discount on your CD. You did what we consider an adventure session. Normally there are NO discounts on them what so ever. We don't accept 50% off coupons on those kinds of sessions. Normally the only discounts that can be applied to a CD is your HMM credit. So I would consider yourself extremely blessed that someone did that for you. Also at our studio, the outdoor session Cd's cost an extra $100 than the in studio sessions. So the fact that you got a full session, outdoor shoot for less than $200 is an insane value!

As far as using unretouched pictures on your website, I don't think you understand the amount of time it would take to edit every single picture for every client, just to be uploaded to HMM. Even though we want to offer the very best to all it is simply isn't possible to edit every single picture before putting it on everyones website.

Lastly I would like to explain that I am no manager or anything like that. I am merely a sales associate who is just shocked by what you've written. Hopefully I have you something to think about and you really understand the value of what you received. Had you been to our studio, your experience would have been much different.

Please try to understand.

NX