ED Magedson – Founder
Suburban Lock and Key3122 Delaware Ave. kenmore, New York USA
Suburban Lock and Key Unprofessional Business Practices kenmore New York
Several years ago, I had a run-in with an employee of Suburban Lock and Key. The employee became belligerent, hostile, and threatening, almost to the point of physically assaulting me. I called their corporate office, and the owner of the company, a Mr. Kroll promptly called me back. What happened after that was nothing short of bizarre and unnerving. Mr. Kroll (or Krull) proceeded to call me a liar, said that his employee had done nothing wrong, and then hung up on me.
On February 5, 2014, Suburban Lock and Key made the local news. A local SPCA agent had found a stray kitten with a handcuff attached around it's neck. The handcuff was unable to removed with a conventional handcuff key, so the agent took the cat to the nearest locksmith, which was Suburban Lock and Key at 3122 Delaware Ave, Kenmore, NY. The locksmith provided a key to remove the lock, but only after charging the SPCA a $25 fee. I recognize that businesses must make a profit to remain viable, but to charge a non-profit agency $25 for something that took less than 2 minutes is despicable. There is no way for this business to make the situation "right." Their reputation for overcharging is well-known in the surrounding community, and this incident reinforces the fact that they are greedy, uncaring and unethical. For more information check the WIBV.com website, and scroll down to the "comments" section of Cat Found with handcuff Around its Neck.
This report was posted on Ripoff Report on 02/06/2014 11:20 AM and is a permanent record located here: http://www.ripoffreport.com/reports/suburban-lock-and-key/kenmore-new-york-14217/suburban-lock-and-key-unprofessional-business-practices-kenmore-new-york-1121444. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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