• Report: #198594
Complaint Review:


  • Submitted: Wed, June 28, 2006
  • Updated: Thu, June 29, 2006

  • Reported By:Colorado Springs Colorado

SUBWAY Subway Manager and Owners give talk to the hand treatment after manager tosses 6 year old's books in trash can. ripoff COLORADO SPRINGS Colorado

*Consumer Comment: A Husband's Resonse To Subway And Library Comment.

*Author of original report: Manager and owners get big fat "F" in customer service department

*Consumer Comment: It's A Restaurant Not A Library

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On May 22,2006 I took my 5 year old and 6 year old to Subway for lunch. I had just bought 2 books for my 6 year old on the way to Subway which she brought in the store. She placed them on a table directly across from the sandwich line.

We ordered our food, paid for it, then returned to the table to find the books gone. As the Manager (Josh) was passing by us, I asked him if he had seen the 2 books. He said he threw them away thinking they were a previous customers that had left. He then proceeded to go to the trash can to dig them out of the trash can.

I interrupted him, explaining I do not want the books after they've been tossed in the trash (for OBVIOUS sanitary reasons). At that point he considered the situation "over". I asked to speak to a Manager and was informed that Josh IS the manager. When he came out I said, "Listen, those were my daughters books you threw out."

His reply was, "How was I supposed to know?" I said, "You did see they were children's books, didn't you? And, you did see that there were children here, didn't you? You didn't even ask."

He asked, "What do you want me to do?" I said, "I paid $4.00 for the books. Give me $4.00 and we'll call it even." His response was, "I'm not givin' you nothin'!!"

After telling him I found it hard to believe he was a manager, I asked for his corporate number. I decided I would call the Subway Headquarters immediately and went to get my two children (who had been waiting at the table).

When I got to the table, my daughter was crying. I took her by the hand, walked her up to the counter where Josh was, and said, "I'm not waiting to call your corporate office for you to apologize to my daughter. They were HER books you threw out and you owe her an apology."

He very defiantly told me, " I'm not apologizing to nobody!!" At that point, I took my kids to a payphone to call in my complaint. I was told Neil and Dianne Campbell own that Subway and they give their owners 3 days to respond to a complaint.

Today is June 28, and I have not heard a WORD from the owners or anyone from Subway. I have not only phoned in my complaint. I have emailed in my complaint to their website, I have had an attorney send a letter notifying them of my complaint and the desired outcome, I have even filed my complaint with the Better Business Bureau. Now I am submitting my story to Rip-off Report.

Colorado Springs, Colorado

This report was posted on Ripoff Report on 06/28/2006 08:17 AM and is a permanent record located here: http://www.ripoffreport.com/reports/subway-neil-and-dianne-campbell-josh/colorado-springs-colorado-80920/subway-subway-manager-and-owners-give-talk-to-the-hand-treatment-after-manager-tosses-6-ye-198594. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

A Husband's Resonse To Subway And Library Comment.

AUTHOR: Delando - (U.S.A.)

I am the husband of Charla in Colorado Springs who happens to be in Kuwait. I was notified via IM about the incident that took place regarding my daughter's books.I wasn't pleased about how the matter was handled.

It was very unprofessional of the manager to have a nonchalant attitude towards the feelings of a 6yr old who's books were thrown out.

The monetary request made for the books was not an expensive request due to the manager's lack of customer friendly service.

When you take responsibility for an action such as this, your customers will respect you and your establishment will be return customers.

Although it's not a library, but people do go places like Starbucks to read ,so in response to the comment about it not being a libray,then Starbucks should not welcome books, newspapers, laptops,and etc.in there establishment as well.
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#2 Author of original report

Manager and owners get big fat "F" in customer service department

AUTHOR: C - (U.S.A.)

As a manager, the very least Josh should have rendered is what we call L.A.S.T; Listen, Apologize, Solve, and Thank. He was rude in his behavior, and I'm not convinced it's because of his high standard of sanitation.

Otherwise, why would he have suggested giving her the books out of the trash can??

As for the owners, they never even bothered to acknowledge the complaint.

This whole idea of "he had to throw the books out for sanitary reasons" is bogus. Otherwise, everytime a customer goes into a restaurant and leaves their jacket, or purse, or keys on the table, the employees would need to throw the items out and take no liability because,

after all, they're just being sanitary. Josh threw the books out because he thought they were abandoned, plain and simple. He was mistaken, he should have compensated. Period.

Seems like Josh threw out his professionalism right along with the books, but was only willing to pull the books out of the trash and leave the professionalism in the garbage.
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#3 Consumer Comment

It's A Restaurant Not A Library

AUTHOR: Cory - (U.S.A.)

Josh is to be commended for doing a good job. I'm getting tired of going into restaurants that look like crap and have garabage left over from previous customers. His job is to keep the restaurant clean. That is what he was doing, his job. It isn't his job to keep to manage your toys. Let the health dept. come in and find loose items and get written up for it. It's interesting that you mention "sanitary reasons". If I was the customer in front of you and walked out to a table and found a couple of books were sitting unattended on a table, I sure as heck wouldn't sit at that table. No telling where those books had been and who had been handling those books. I might even make a complaint about "sanitary conditions" at that restaurant. If I'm ever in CO Springs, I'll make sure I go by and eat there.
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