On May 22,2006 I took my 5 year old and 6 year old to Subway for lunch. I had just bought 2 books for my 6 year old on the way to Subway which she brought in the store. She placed them on a table directly across from the sandwich line.
We ordered our food, paid for it, then returned to the table to find the books gone. As the Manager (Josh) was passing by us, I asked him if he had seen the 2 books. He said he threw them away thinking they were a previous customers that had left. He then proceeded to go to the trash can to dig them out of the trash can.
I interrupted him, explaining I do not want the books after they've been tossed in the trash (for OBVIOUS sanitary reasons). At that point he considered the situation "over". I asked to speak to a Manager and was informed that Josh IS the manager. When he came out I said, "Listen, those were my daughters books you threw out."
His reply was, "How was I supposed to know?" I said, "You did see they were children's books, didn't you? And, you did see that there were children here, didn't you? You didn't even ask."
He asked, "What do you want me to do?" I said, "I paid $4.00 for the books. Give me $4.00 and we'll call it even." His response was, "I'm not givin' you nothin'!!"
After telling him I found it hard to believe he was a manager, I asked for his corporate number. I decided I would call the Subway Headquarters immediately and went to get my two children (who had been waiting at the table).
When I got to the table, my daughter was crying. I took her by the hand, walked her up to the counter where Josh was, and said, "I'm not waiting to call your corporate office for you to apologize to my daughter. They were HER books you threw out and you owe her an apology."
He very defiantly told me, " I'm not apologizing to nobody!!" At that point, I took my kids to a payphone to call in my complaint. I was told Neil and Dianne Campbell own that Subway and they give their owners 3 days to respond to a complaint.
Today is June 28, and I have not heard a WORD from the owners or anyone from Subway. I have not only phoned in my complaint. I have emailed in my complaint to their website, I have had an attorney send a letter notifying them of my complaint and the desired outcome, I have even filed my complaint with the Better Business Bureau. Now I am submitting my story to Rip-off Report.
Colorado Springs, Colorado