Report: #182032

Complaint Review: Subway

  • Submitted: Sun, March 19, 2006
  • Updated: Wed, March 22, 2006
  • Reported By: Denver Colorado
  • Subway
    5135 Chambers Rd.
    Denver, Colorado
  • Phone: 303-375-8881
  • Web:
  • Category: Deli's

Show customers why they should trust your business over your competitors...

My husband went to Subway on Feb. 11, 2006 to get 2 sandwiches for himself and our 3 year old son. My son got a 6 inch turkey sandwich. He ate about half of it and was full. I took one bite of it and bite into a large bone in the sandwich. I immediately called the Subway that the sandwich came from and told them about the bone and that they might want to check their turkey meat so that someone does not get injured. The lady I spoke to was very polite and took my information so that the manager could call me back. I called again a few days later and the manager was not there. I left another message and finally received a call back after 4 days. I explained what had happened and that we kept the bone and the receipt. He explained that he had been with the company for 18 years and that this had never happened, he said it in a condescending tone as if I was making it up. He went on to tell me that this was not their fault! He blamed the meat packing plant. His employee put a piece of meat that contained a bone that was almost an inch long in my child sandwich, a bone with sharp points on each side that could have killed him and he tells me it is not his fault!! He asked if we wanted sandwiches which I will never eat another Subway sandwich again for the rest of my life. I had my husband drop off the bone and receipt...which was a huge mistake. Since giving them the bone, they will not communicate with us. I took pictures of the bone and the receipt before we gave them to the subway general manager.

Later, not wanting to deal with this rude man again, I contacted Subway by email and told them our story. To no reply!! I just want an apology and possibly a refund. I am just wanting to be treated like a human being, a mother! If anyone wants to see our pictures let me know. Moral of this story is since Subway is not responsible for their sandwiches always check before you eat or go to Blimpies!!!
Thanks and Be careful,

Denver, Colorado
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This report was posted on Ripoff Report on 03/19/2006 08:08 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

This sounds a little off to me.

AUTHOR: Leticia - (U.S.A.)

I used to work at a conveniece store that had a full deli and also offer hoagies, to the customers.

In my eight years with them (5 of them in management) I only once came across a bone on the processed turkey and the bone didn't suddenly come off into a point due to the slicer. (and yes once I noticed that a bone was in the meat I took it off of the slicer and put it into the bag and sent it back to the MEAT packaging plant and got the store's money back.)

From you saying that the slicer caused the bone to be at a point is completely ludacris. Some bone are sharp at the ends most aren't.

But for what you are trying to infer, that somehow they purposely put that in your child's lunch, that is just plain WRONG!
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#2 Consumer Comment

I used to manage a subway in portland

AUTHOR: Ruth - (U.S.A.)

I am so sorry that your child may have eaten a bone, but what I would like to say is that we got all our meats and prduce shipped by other companies,I agree if you found a bone in your turkey,( I am in awe of the size of the bone though, becuase the meats are pressed meats and it wouldn't be dificult to not see it)but if it did get past the employee and it did get to you I agree you should have gotten a refund and apology. It would have been the least they could do, if it would have happened in my store, I would have issued a profound apology and refund as well as free sandwhiches.

the meats come pre cut, we didn't cut the meat it came from a supplier in slices, I am not saying at all this couldn't have happened , but if there was a bone in it, it came from the meat plant, BUT the employee should have caught it, the meat is thin.Also, when something like this happens NEVER, EVER give up your receipt or evidence. Not answering your calls are rude of ANY business to that I agree. I wish you the best of luck, and i hope it all turns out for you.I no longer work for subway, I was going to school to be a nurse.
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#3 Consumer Comment

I Got That Beat

AUTHOR: Cory - (U.S.A.)

Went to Taco Cabana and orederd a couple of carne casda tacos. Took a coupls of bites and what do I find? Lead shotgun pellets. Spit 'em out. Poor liitle cow had been in some farmer's field during bird season. Took the 3 or 4 pellets up, asked for the manager and got a couple of new tacos WITHOUT the pellets. No big deal.
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#4 Consumer Comment

I Got That Beat

AUTHOR: Cory - (U.S.A.)

Went to Taco Cabana and orederd a couple of carne casda tacos. Took a coupls of bites and what do I find? Lead shotgun pellets. Spit 'em out. Poor liitle cow had been in some farmer's field during bird season. Took the 3 or 4 pellets up, asked for the manager and got a couple of new tacos WITHOUT the pellets. No big deal.
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#5 Consumer Comment

I Got That Beat

AUTHOR: Cory - (U.S.A.)

Went to Taco Cabana and orederd a couple of carne casda tacos. Took a coupls of bites and what do I find? Lead shotgun pellets. Spit 'em out. Poor liitle cow had been in some farmer's field during bird season. Took the 3 or 4 pellets up, asked for the manager and got a couple of new tacos WITHOUT the pellets. No big deal.
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#6 Consumer Comment

Beth, straw man comparissons do not work

AUTHOR: Denny - (U.S.A.)

Apples and oranges. Black and white. You can't compare toys to food; nor can you compare the dangers of eating food to the dangers of playing with unsafe toys.

Where the toys are monitored and pre-approved prior to distribution or even being made; things that "land" in food cannot be helped.

Do you even know what kind of stuff are in meat these days that aren't even visible by the naked eye? Do you honestly think that bone fragments are the only things you can find in your meat? Try bug parts, try oil and grease from the machines they pass through.

In passing glance i doubt you'd be able to identify a small bone to a hole in the wall. Seriously, and what part of "they slap the processed meat on the sandwhich" do you not understand? the meat come on 'sheets' of wax paper, so all the employee does is open the was paper, slap it on the bread and proceed. IT would be hard to notice a small bone fragment let alone even pay attention to the meats that they are hurriedly putting together.

No the meployee would not have flet the bone (if it was pressed into the meat while it was being process, it would have laid flat into the meat) nor would have seen it (in passing glances, I couldn't even tell you how many peppers are found in a pepperoni). And under the type of lighting conditions they have in a subway, it would have not been noticed and the bone would have looked like any "fat" part of the meat.

Sorry, I dont eat ham, but I know that cartiledge of bone can be easily mistaken for fat as well.

Sorry, I worked for a meat market for my high school years.
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#7 Consumer Comment


AUTHOR: Elizabeth - (U.S.A.)


I have to agree that Subway owes you an apology. If nothing else, I would think they would apologize and send you some coupons or something for a free meal - as if you would want to eat there again. I will say in defense of Subway I've had things like this happen to me, I had a bone in a piece of hamburger on a pizza and it broke one of my teeth. The pizza place (I won't mention the name so they don't get blasted) was great about it, our meal was free and they offered to pay my dental bill. I didn't take them up on the offer of the dental bill as I felt like this was something that could happen to anyone - just an honest mistake. They had no way of knowing there was a piece of bone in there but I really appreciated that they took responsibility for what happened. Kudos to that pizza place.

By the way, I find it wonderfully refreshing to hear you say you don't want to teach your kids to sue everyone on the planet. We have become such a "sue happy" society and I think its great you are trying to teach your kids that not everything has to be resolved in court.
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#8 Consumer Comment

Just my opinion

AUTHOR: Sara - (U.S.A.)

Just a comment to the above response from Denny. When I go the grocery store to buy ground beef I assume there is not going to be any bones in the meat.. and assuming that I do find one, I take it back to the store and they either replace or refund, they contact their distributor about the problem so it can be resolved. I don't anticipate when I go out to eat that there is going to be foreign bodies in my food, I anticipate that I am going to be able to eat my food with out incident. Especially when dealing with food that is served to children, they certainly don't anticipate that something hard that could hurt them is going to be in their food, prepared at home or not. Restaurants guarantee the quality of their product, if they didn't then our economy would be a mess and consumers would be taken advantage of even more than they are now. If they don't stand behind their product the who does, if they are not held accountable for "flaws" in their product then who is? The consumer does not have the ability to go straight to the source, in this instance the processing company... I just feel that last rebuttal was a bit absurd... you assume that you are going to have find something in your food when you go out to eat, and the only way to guarantee it is to have it self prepared... Give me a break! And if you are going to settle like that then that is why companies feel they can take advantage of people, because of the laxadaisy, liberal attitude people have any more...
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#9 Author of original report

If you sell a product you are responsible!

AUTHOR: Beth - (U.S.A.)

For subway to say that they are not responsible for their sandwiches is like Fisher-Price saying that it is not their fault that their product killed a child, it is the plastic plants fault. Also, the turkey is a flesh-toned color and the bone is a stark white color. If you hold us these colors next to each other you would see that they are very different. My color blind grandfather could tell them apart. Not to mention, the employee (the gateway through which the meat passes from the meat plant to the consumer) could have easily felt and seen the bone in the meat. Next time you get a ham, look at how white the bone in it is, that was the color of this bone.
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#10 Consumer Comment

it can be easily missed

AUTHOR: Denny - (U.S.A.)

As i missed the piece of bone that was in my hamburger. I bit right into it and it crakced my tooth. What could I do? its not the fast food store's fault.

That is the risk you take with eating anything that you do not prepare yourself.

Did I call the fasts food place to say "hey, your food had a bone in it, cracked my tooth, I WAnt a refund". No. I simply took it as "hey, that's what happens when you eat out".

d**n, even the hamburger you buy at the grocer's can have fragments of bone in it, beacause, like yolu stated, it all depends on how the meat is cut. The blade could easily chip off fragments and it lands in our food. NOT the stores fault, and again, CAN be easily missed.

The turkey at subway are all processed meat; pressed meat. and they just slap that stuff together on a sandwhich. YOU know what makes thos slices? not people. They are done by machines. the only time a person is involved in the meat packing/processing plant is when they load the precooked turkey into the machine. The rest is handled by machines. So how could anyone "see" if there was a bone in the processed meat? No one would have seen it at the meat processing plant.

The employees at subway? They could easily miss it, since bone is white/offwhite and turkey meat is pretty much the same color. and it oculd have been "pressed" faltly into the meat and the employee wouldn't have realized it.

THAT is the chance/risk you take when you eat meat, whether its processed or you handle it yourself.

YOU dont even want to know the crap that is in your water, juice or milk. You think that what you drink from a carton is 100% bug part free?
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#11 Author of original report

Subway originally was an apology

AUTHOR: Beth - (U.S.A.)

To answer your questions, all I wanted from Subway originally was an apology which is not too much to ask for. I also feel somewhat entitled to a refund, which is not my attempt to get something for free.
(So, Pete you need to have your Mother come back into your room and reread my 2nd paragraph before you start making assumptions about my character.) The Wendy's woman is not even on the same character scale as myself. I have better things to do than sue and frankly I do not want my children to think suing is the way to solve problems. Just like I will you use as an example of drawing conclusions after reading or only comprehending half of my complaint.
As for the bone, it was from the turkey. It was very thin and slightly rounded on the topside. The under side of the bone was sliced straight. The only thing that I can think happened at the meat plant was that the blade hit the outside of a bone and cut a sliver of it off with the meat. Creating what looks like the bone equivalent to a narrow arrowhead. I do not know how anyone missed this bone, from the meat plant to the subway employee.
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#12 Author of original report

Picture sent

AUTHOR: Beth - (U.S.A.)

I also sent a picture to the editors of this website. So you can all see for yourselves. My goal is to make people aware of what happened to me so that you can better protect yourself and your family. I personally will never eat Subway again.
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#13 Consumer Comment

Atty. in NJ--

AUTHOR: Pete - (U.S.A.)

If you're an attorney, you graduated 124th in your class of 123. I've never heard a REAL attorney use your particular terminology. You've been watching too many detective shows on TV.

Beth, you were offered free sandwiches, why didn't you take them and be done with it? Oh, I forgot! You're one of the gimme, gimme, gimme people in our very litigious society. The ones who want to get something for nothing. Finger in the Chili at Wendy's anyone? You see where that got her.

Maybe the 'attorney' in New Jersey will take your case.
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#14 Consumer Comment

You've got to be kidding me!

AUTHOR: Giselle - (U.S.A.)

To the previous poster, the "lawyer": are you joking? What is this person going to sue for? What are her damages? That someone "could" have been injured but no one was? So on what grounds can she sue?

My opinion: She's entitled to a refund, a huge apology and an assurance that something like that will not happen again.

BTW: to the OP, did you ask for a refund when the freebies were offered?
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#15 Consumer Suggestion

Get an Attorney!!!

AUTHOR: NotApplicable - (U.S.A.)

I am really sorry this happend to you, I know how worried you were that your toddler may have bit a small part of the bone!! ...even 1/100th of it getting into mouth could risk some complications, especially since the meat they have is processed and packaged over a long period of time to cut costs.

As an Attorney, I think you have a SOLID case; you may sue the Subway corporation and collect unspecified damages.

I wish you had not given them the actual evidence of the bone and the actual receipt..especially since they did not even offer an apology of their mistake and issue a refund. This is in violation of their healthy, fresh food slogan, T.O.S. as well as FDA violation of bone in the soft meat.. VERY hazardous sandwich was given to you, and they are liable for it!

Please contact an Attorney most will take your case without any fee and go Pro Bono, file FTC complaint, and if possible visit your Attorney General's office and fill out the paperwork. TAKE STEPS before the Statute to file passes and their high paid laywers ask the judge to dismiss it based on just that: too late! crap.

I wish you the best of luck, dont forget to update it :)

Note: I hope your pictures contained dates on them.. to colloborate with the date on the receipt.
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#16 UPDATE Employee

Just to Clarify

AUTHOR: Nicole - (U.S.A.)

I work at Subway, yes, but I am not here to call you a liar. I just have a few questions.

Was it the cold cuts of Turkey? If so, those are sliced fairly thin so how could there have been a bone? Also, that is the only turkey we have. Besides, to be quite honest I have my doubts as to whether or not it is REAL turkey.

Could it have been chicken? That is real chicken and has the possibility of bones. Just yesterday I found a bone in a piece of chicken. It was by no means a large bone, but it was there none the less.

Although it could happen, I find this story a little strange. Just from my personal experience, it would be hard to miss a bone in that turkey. How big was the bone? Why did you give it to them? and you are right, if this did happen and you gave it back to the store, you have no case any longer. The Corporate will not help you if you dont have evidence. But also keep in mind these are franchised stores (some are corporate) so the owner is the best to talk to.
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