Report: #420399

Complaint Review: Suddenlink Communications

  • Submitted: Wed, February 04, 2009
  • Updated: Thu, February 05, 2009
  • Reported By: ozark Missouri
  • Suddenlink Communications
    3015 Sse Loop 323
    Tyler, Texas
    U.S.A.

Suddenlink Communications Under investigation by Texas Attorney General for fraudulent billing Tyler Texas

*UPDATE Employee: With Suddenlink

Show customers why they should trust your business over your competitors...

1.)Initially Suddenlink 'sold" me a package containing broadband internet, a landline phone, and cable t.v.I was told verbally that the monthly charge for the entire package was $99.00. Each month I have been forced to pay between $150-$132 or I would be disconnected.
2.)Suddenlink has repeatedly charged me for a modem which I have never even had and the company refuses to credit the amount to my bill. At one point I was told that the charge had been removed only to have the bills remain the same, other than decreasing slightly when I had finally supposedly finished paying the installation charge.
3.)Suddenlink demands payment in full more frequently than every thirty and have made repeated harassing telephone calls to my home before the due date to demand payment.
4.)When I spoke with "Andrew" on or about 1-9-09 and asked that the charge for the modem which I don't have be removed from my account and told him I wanted to unsubscribe from the company's monthly magazine, he refused to do either or to put me in touch with anyone who would.

Jane doe
ozark, Missouri
U.S.A.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 02/04/2009 11:36 PM and is a permanent record located here: http://www.ripoffreport.com/reports/suddenlink-communications/tyler-texas-75701/suddenlink-communications-under-investigation-by-texas-attorney-general-for-fraudulent-bil-420399. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

With Suddenlink

AUTHOR: Pete Abel - (U.S.A.)

I'm with the Suddenlink Corp HQ office. More on me here: http://www.suddenlink.com/about/executives/abel/. I would like to assist you with resolving these issues. You can contact me here: pete.abel@suddenlink.com.
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.