• Report: #931958
Complaint Review:


  • Submitted: Fri, August 24, 2012
  • Updated: Fri, August 24, 2012

  • Reported By: Mark — Virginia Beach Virginia United States of America
unsure, online company Internet United States of America

suddenvalues.com never shipped product or returned funds , Internet

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Here is a copy of the email that I sent the Owner, Steve Klock on July 2nd 2012. I never got a response, and as of today, I never got a refund or the items ordered.

Good afternoon Steve,

I wanted to pass along some comments about how your stall, and specifically Lyn, handled this situation.

I had decieded to do business with your company for the first time after seeing your promotion on the G-Shock watches. When I has ordered 2 of your watches on May 30th, the codes did not work...not a good sign. 

After sending emails to the company Swag, and yours about this issue, I was contacted to say that it has been ordered. In my emails, I had specifically noted in both emails that these were to be graduation gifts and that I needed them by 6/15. If that was going to be a problem, I should have been notified.

Twelve days went by and I had not received the watches. I emailed Lyn to ask for a update as well as explaining that these are a gift and I needed a callback one way or another...no response. I lm for lyn for a update.

Two days went by and I had not received the watches. I again emailed Lyn to ask for a update. no response. I also called her and asked for a callback as I had to make a decision and rush out to try to find the watches locally.

I called her again that friday 6/15 (as well as leaving a message with the person manning the phone) and I did not get a response. With that being the case, I had to go out and spend over $200 to get a similar graduation gift. Still no response...and now I am VERY frustrated.

Finally, on Monday 6/18 I received a email stating that they will be shipping them. OK, I'll just use them for Christmas. Then I get your email canceling the order all together. As of Friday, I have still not received my watched (preferred) or a refund.

I am taking the time to correspond with you because as the owner of multiple business, I understand that it is your name and reputation that is on the line. As this is the case, you need to know what is going on. I have always made sure that myself and my staff takes the time to deal with issues that come up in a timely manner...even if I don't have all the answers. This was clearly not the case as Lyn ignored the emails and voice mails...and considering that after leaving you a message last week for you directly, this may be the way you conduct business. 

My time is very valuable...in my eye's there is no excuse for treating a customer this way and if it was one of my staff, I they would not be working for me for very long. What are you going to do to restore my faith in your company?

This report was posted on Ripoff Report on 08/24/2012 08:40 AM and is a permanent record located here: http://www.ripoffreport.com/reports/suddenvaluescom/internet/suddenvaluescom-never-shipped-product-or-returned-funds-internet-931958. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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