Complaint Review: Sugarcraft
2715 Dixie Hwy.
- Phone: 513-896-7089
- Category: Specialty Stores
Sugarcraft ripoff The cake decorating company that only wants your money and doesn't give a d**n about customer service! Hamilton Ohio
*Consumer Comment: In the same boat
*Author of original report: Sugarcraft, Inc. the company from HELL
When I recieved the edible photos I was very disappointed as both pictures were totally unusable. The small photo of my daughter at age 2 that I sent was just a blur of a mess and the larger photo of my daughter at present age that I sent, my daughter's nose was completely BLUE!
When I inquired about this I was told that I should try and enlarge it on my own computer and the same thing would happen on my printer but when I did this, my picture came out a WHOLE lot better than theirs. I would have been more than satisfied with the other older picture but how am I supposed to put this on a cake when her nose is blue?
After asking her the same question twice I finally got a reply and I quote "It may appear blue. I didn't think so. I only printed what you sent. Sometimes
photos are't perfect in the first place. There is nothing I can do to alter it.
(I'm sure glad I didn't alter it in your case!)" end quote.
The person I talked to named DOLORES whom I believe is the owner of Sugarcraft, did not care that I was unhappy with my order, she never ever tried to help me or try to remedy the situation, nor did she ever ONCE apologize for any wrong doing. I cannot believe how arogant and obnoxious she is. She claims it was the picture I sent and she did nothing wrong.
I had that very same picture of my daughter printed on invitations, labels and a banner - all at different companies and not ONE of them shows her nose being blue.
I am now out $28.03 for something that I cannot even use. The photo was $19.00 and shipping was $9.03 and this person just doesn't give a d**n!
I came to this site to vent my frustrations and to warn other people - DO NOT buy anything from this woman or this company. How they can stay in business is simply amazing to me. I sure wish I came to this site BEFORE I ordered anything from her. You can bet I'll be here all the time before I buy anything else on-line!
I have decided that any further contact with this woman would be a total waste of my time and energy. I hope she remembers that what goes around comes around!
This report was posted on Ripoff Report on 04/28/2005 06:07 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sugarcraft/hamilton-ohio-45015/sugarcraft-ripoff-the-cake-decorating-company-that-only-wants-your-money-and-doesnt-give-140847. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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