Sullivan Tire They put an inspection sticker on a vehicle that should not have been stickered Westbrook, Maine

I took the Bronco to another garage, and they said that there was nothing needed in the front end.  They were amazed at the condition of the vehicle and said they couldn't believe it was a Maine truck.
The front shocks might need replacing soon, as they appear original, but that has nothing to do with the steering issue and it's a comfortable ride as is.

They suggested greasing the front end components because it's a bit dry.  The steering is tight, not loose, and we will try that and see how it goes.

Sullivan Tire in Westbrook quoted me over $1500 for work that wasn't necessary, apparently.  I might actually seek a third opinion if the grease job doesn't work, but my ex told me that there was no way it needed as much work as the estimate/report quoted.  I will certainly warn everybody I know to avoid them and I already posted that on my FB page.  In these tough times, it's incredible to me that somebody would blatently try to scam me for that kind of money.

I will update if the grease job doesn't work, or if another garage tells me something different.  The guy has been in business forever and has a loyal following, so I do trust his opinion. 

Christine

That's some good shilling.  Let us know how it works out!

Dear sir or madam,

My name is Luke and I work in the marketing department at Sullivan Tire.  I am really sorry to hear about your unpleasant experience.  Sullivan Tire has been in business for more than 50 years and I can assure you that this is not typical of the customer care that has made our company a success. 

If it's ok with you, I would like to put you in touch with one of our regional supervisors and see if there is something they can do to satisfy you.  Please send me a message with the best way to contact you.  If it is easier for you, you can give me your Sullivan Tire invoice number and we can reach out to you using the contact information held in our computer system.

Regards,

Luke

Hello,

Sorry about the trouble you had with your vehicle. Would love to get more detail from you about the situation and see if we can resolve it. Shoot me an email when you have a moment please mark.gillard@sullivantire.com

Thank you!
Mark