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Report: #1181327

Complaint Review: summersNcompany - Internet

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  • Reported By: Dont scamme — Roseville California
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  • summersNcompany Internet USA

summersNcompany summers and Company LLC, Jill Wilds This company conveniently does not provide access to what you think you purchased until after your time to cancel has expired! Then they say you didn't read the fuzzy contract they provided you. Brooksville, FL Internet

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May 9, 2014, my husband and I went to a presentation and was shown slides and advertising with the Savon Resort logos, I was even given paperwork with the better business rating for Savon Reorts. I questioned the paperwork we were given with Summer N Company logo. We were promised, and I purchased, access to savon resorts site for discounted travel for $3593.00
May 10, 2014 I get a welcome call from Jill Wilds. She said I would be getting my password to access the site by email. I told her I was excited to search for our next trip and see how much we could save.
May 13, still no email with instructions to access to any site. I call Jill at 3:30 p.m. PST.
I alert her that I still have not been able to verify the promises made to us at the presentation and I want to cancel my membership now, if she is not able to perform. She gave the phone to her boss( who just happened to be in the car with her) he told me to wait until I had access to the site before I cancelled. He assured me I would be happy with the savings.
May 14@ 2:35 pm PST I get an email from noreply@vacationowners.net notifying me my account has been activated. I start to look for "the deals". I search airfares and get directed to the Kayak website! The next day My husband and I call the reservations number to search again, it takes two days for them to respond. We search the hotels they came up with and find the same ones and same prices on Travelocity! Even the same pictures! I text Jill Wilds a few times asking for assistance since I'm not seeing the savings I was promised. After a few more days of searching and comparing and much frustration, I send SummersNCompany a notice to cancel and I notify my credit card company. 5 months later, my credit card company calls and says the Merchant is disputing my cancellation because they did not receive my cancellation within the time frame of the contract. I feel the representatives purposely delayed activating my access to the websites so the time frame for me to cancel would expire. I acted in good faith and allowed them the opportunity to prove to me they could live up to their promises. They could not perform.

This report was posted on Ripoff Report on 10/06/2014 06:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/summersncompany/internet/summersncompany-summers-and-company-llc-jill-wilds-this-company-conveniently-does-not-pr-1181327. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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