Sump Pumps Direct or Power Equipment Direct Terrible customer service. Will not accept return when new but does not work. Bolingbrook Illinois Internet

I bought a sewage pump as a gift for my in-laws.  6 weeks later I was able to install it and it did not work at all...  nothing!  I called Power Equipment Direct (Sump Pumps Direct) and was told that even though I installed it today, the warranty had expired after 30 days.  

The lady at customer service was VERY rude & obnoxious.  She told me to call the manufacturer and that I was out of luck with them.  She didn't care that it was a gift nor that I had just installed it that day.  In the end, she just would not listen to my plea and hung up.