Report: #979458

Complaint Review: Sun Country Airline

  • Submitted: Sat, December 08, 2012
  • Updated: Sun, December 09, 2012
  • Reported By: Mister Splliery — California USA
  • Sun Country Airline
    1300 Mendota Heights Road, Mendota Heights, MN 551
    Mendota Heights, Minnesota
    United States of America

Sun Country Airline Manipulative, deceptive, scam artist Mendota Heights, Minnesota

*REBUTTAL Owner of company: Sun Country Airlines response

Show customers why they should trust your business over your competitors...

I signed up the website via Onetravel.com. My biggest gripe is that they do not inform me that I need to pay extra for baggage. I am very unhappy about it because I paid 50 dollars each bag without being notified for it.  In addition to this, they did a horrid job of providing any kind of accommodation for people with hearing losses. Thus, I feel that they violated DOT's disability rule. 14 CFR 382. Miss Karen Erazo refused to listen to my complaint and concern.
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This report was posted on Ripoff Report on 12/08/2012 08:33 AM and is a permanent record located here: http://www.ripoffreport.com/reports/sun-country-airline/mendota-heights-minnesota-55120/sun-country-airline-manipulative-deceptive-scam-artist-mendota-heights-minnesota-979458. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Sun Country Airlines response

AUTHOR: John Fredericksen - (United States of America)

The Onetravel.com website provides a clearly denoted link to all airline baggage fee policies, including Sun Country Airlines. This customer apparently did not notice that link. Sun Country Airlines always operates in strict compliance with all government rules regarding passengers with disabilities, including hearing disabilities.

John Fredericksen

General Counsel

Sun Country Airlines

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