Suncom, Suncom AT&T Roaming charge ripoff Myrtle Beach South Carolina

I switched from Suncom to Verizon back in July 2005 because of Suncom's high-pressure customer retention tactics. I won't be back. I get a free comparable phone every two years just for asking at Verizon. Since I bought a $400.00 phone at sign-up, I get a free $400.00 phone every two years. And I've been offered abated minutes if I accidentally go over a few minutes with no hassle. So far, in the year I've been with Verizon, I've never gone over. I never had any problems with Suncom until they tried to screw me over. And no, I was not aware of a "coverage area" until the issue came up of Suncom in California not being the same as Suncom in South Carolina. I got switched to the Unplan Platinum plan over the phone when Suncom shut down the "regular" Unplan. I did not go to any office or look at any map on a wall. I did not have my coverage area explained to me. I was just told on the phone that instead of the word "FREE", the new keyword that let me know I was on my free Unplan Platinum minutes would be the word "SUNCOM". Let me back up and repeat- nobody showed me any coverage map and said "this is your area" when my arm was twisted and I was forced to sign up for this new Platinum unplan over the phone. I didn't find out about the "restricted area" until after I had the problem. I was happy with my old Unplan and didn't want to switch. I was told by Suncom that any time the word Suncom appeared in the display, my calls would be free. It was a lie. And that's the truth- believe what you want. You don't have to take my word for it- take a look all over the internet and see for yourself exactly how many complaints are out there about Suncom's roaming fees and in addition, signal strength problems as compared to other companies. I'm not alone. See for yourself- go to google and type in the keywords Suncom S--KS. Suncom was good when it was Suncom AT&T (I didn't even know they were just plain "Suncom" until my problems with them began). I've had zero problems since switching to Verizon, and in fact, I'm much happier. And I wasn't alone in deciding that Suncom had ripped me off. My credit card company got involved and found in my favor! You're just trolling and won't listen to reason... you remind me of a Suncom CS rep. I think you're enjoying this....

read suncom out in california? just because you said so? Well, their is a way of verifiying that is by looking at the towers and whoise towers. But the fact remains that you knew the coverage area as stated in your first post. And you need to accept the fact that these charges are valid and wont go away now or ever.

Pay them and accept your fate plain and simple. and as for not having a contract, I hope your phone wont go bad and then you start complaining about noone giving you a free phone or a discount because that wont happen at all.

More food for thought again mr suncom customer.

This is the question Suncom could not answer, and you're ducking. If I was truly roaming, why did my phone say "SUNCOM" on the display? This is the "notification", per my contract, that let me know my calls were to be free. It was there in the display, plain as the nose on your face. So why is Suncom trying to charge me roaming charges for the calls when the symbol telling me my calls were free was shown on the display during each and every call I made? That's the question no Suncom rep can answer, and you're dodging. Was that part of your training? Dodge questions, don't answer them?

I hate to tell you by your own admission you knew the coverage area, so the blame is squarely on you not suncom. I no longer work for them thank you however, right is right. typical customer who knows the coverage area and continued to use the service and does not want to pay for it. If I was still there I would not credit them off now or ever. You fail to accept the fact that you knew where you were and did not care.

and if the charges are not paid, and you use somebodies elses service and you are on suncoms tower, you may not be able to do that.

Food for thought.

thank you

If I was roaming, why did the display of my phone say "SUNCOM"? No representative of your company has been able to explain that to me successfully yet. My agreement with the company was that any time the display said SUNCOM, I was not roaming. No matter where I was. It used to say "FREE" whenever I was in a free area, but Suncom changed that, not me. When I made the calls in dispute, the display said "SUNCOM" in the window.

Suncom used to be Cellular One here. I was with Cellular One since 1989. Suncom AT&T purchased Cellular One. When Suncom AT&T purchased Cellular One, I stayed with them. Apparently, unknown to me, Suncom bought Suncom AT&T in my area. How the heck am I (or anyone else) supposed to know that Suncom AT&T and Suncom are not the same entity??? I received NO notification of this, by the way. I paid my bill at the same building for 16 out of the last 17 years. (Except for a two-year period when they did not accept payments in person for any reason- another Suncom oddity that was later corrected.)

I won't pay something I don't owe. And I did not accept the blackmail they tried either (I was offered to abate the minutes if I would sign a year-long contract). I had not been under contract for 15 years, why would I choose to go on one now?

You're making me sound like a deadbeat, but this is totally not the case. It's a matter of principle. I don't pay bills I don't owe.

Besides, my credit card company investigated and found in my favor, then reversed the charges against Suncom. There's more to this story than you realize. You're wrong, but you just don't know it. You've been brainwashed by your company trainers. Repeat after me: my company is not ALWAYS right. There are exceptions.

I hate to be the bearer of knowledge however Suncom has been in excistence since 98 and not 16 years. So that part is in error. And if it is not the money, then why are you complaining? and putting on a report.

Personally, I am the type of person who could care less about customer service. You can curse me out and scream at me for all I care. If you have a great rate of value that works for me. But if you are one of those snooty motels or hotels that charge arm and a leg and lean heavily on customer service forget you.

You used the minutes and you knew the coverage area so you need to pay the bill. you were aware of the coverage area so it is not like you knew what to expect.

pay your bill....

I hate to be the bearer of knowledge however Suncom has been in excistence since 98 and not 16 years. So that part is in error. And if it is not the money, then why are you complaining? and putting on a report.

Personally, I am the type of person who could care less about customer service. You can curse me out and scream at me for all I care. If you have a great rate of value that works for me. But if you are one of those snooty motels or hotels that charge arm and a leg and lean heavily on customer service forget you.

You used the minutes and you knew the coverage area so you need to pay the bill. you were aware of the coverage area so it is not like you knew what to expect.

pay your bill....

I hate to be the bearer of knowledge however Suncom has been in excistence since 98 and not 16 years. So that part is in error. And if it is not the money, then why are you complaining? and putting on a report.

Personally, I am the type of person who could care less about customer service. You can curse me out and scream at me for all I care. If you have a great rate of value that works for me. But if you are one of those snooty motels or hotels that charge arm and a leg and lean heavily on customer service forget you.

You used the minutes and you knew the coverage area so you need to pay the bill. you were aware of the coverage area so it is not like you knew what to expect.

pay your bill....

I hate to be the bearer of knowledge however Suncom has been in excistence since 98 and not 16 years. So that part is in error. And if it is not the money, then why are you complaining? and putting on a report.

Personally, I am the type of person who could care less about customer service. You can curse me out and scream at me for all I care. If you have a great rate of value that works for me. But if you are one of those snooty motels or hotels that charge arm and a leg and lean heavily on customer service forget you.

You used the minutes and you knew the coverage area so you need to pay the bill. you were aware of the coverage area so it is not like you knew what to expect.

pay your bill....

RESPONSE TO THE REBUTTAL:
I am the owner of a local hotel. This means I'm in the customer service business. I KNOW customer service inside, outside, and upside-down. I've NEVER asked Suncom to abate any overage minutes in the entire history of my account with them.

This is not a money issue, I spend that much on dinner when I take my wife out! It was overtly obvious that I had made an honest mistake in thinking that since my display had Suncom in the phone window, I was not roaming.

The "correct" response from Suncom Customer Service would have been to abate the mistaken minutes to keep a 16-year (out of the last 17 years) customer happy, apologize for any misunderstanding, fix the system so that this mistake cannot occur with me or any other customer in the future, and NOT to threaten me to admit wrongdoing or force me to commit to a year-long auto-renewing contract. I had not been under contract in the previous 15 years. I remained with Suncom (Suncom AT&T? I'm still unsure..) because I was happy with the service. Why would I want to be forced into a committed contract situation after being in a free-will situation for 15 years?

15 years of customer loyalty means SQUAT to Suncom, as proven by their poor customer service in this instance. As a side note- my brother also recently cancelled his THREE Unplan Suncom phones because of being charged for roaming minutes EVEN THOUGH HE HAS NEVER LEFT HIS GEOGRAPHICAL COVERAGE AREA!

Suncom really needs to get it together on their roaming charges.

that you were aware of the coverage area and the possible roaming charges if you were out. Sorry, I did not know California was part of your coverage area.

You are just trying to skirt the issue and not pay and they will put it on your credit report for failure to pay for valid charges.

And it may hamper you to use your current cell phone on suncom towers. Just to let you know. They may stop you from using them because of the failure to pay.

that you were aware of the coverage area and the possible roaming charges if you were out. Sorry, I did not know California was part of your coverage area.

You are just trying to skirt the issue and not pay and they will put it on your credit report for failure to pay for valid charges.

And it may hamper you to use your current cell phone on suncom towers. Just to let you know. They may stop you from using them because of the failure to pay.

that you were aware of the coverage area and the possible roaming charges if you were out. Sorry, I did not know California was part of your coverage area.

You are just trying to skirt the issue and not pay and they will put it on your credit report for failure to pay for valid charges.

And it may hamper you to use your current cell phone on suncom towers. Just to let you know. They may stop you from using them because of the failure to pay.

that you were aware of the coverage area and the possible roaming charges if you were out. Sorry, I did not know California was part of your coverage area.

You are just trying to skirt the issue and not pay and they will put it on your credit report for failure to pay for valid charges.

And it may hamper you to use your current cell phone on suncom towers. Just to let you know. They may stop you from using them because of the failure to pay.