Sundance Vacations Tan Vacations Deceptive, Scam, Take Advantage Of, High Pressure Wilkes Barre, Pennsylvania

I went to a Kane County Cougars game back in August of 2008 and entered for a chance to win a free cruise. About 2 weeks later, I got a call saying I won and would have to meet up to fill out the paperwork.

I went to the meeting which actually turned out to be a seminar to buy into their vacation program. I was told that the program was $12000 for 30 weeks of vacation and it would end up being about $400 per vacation (which seemed pretty good). My wife and I decided since we were 22 it would be a good investment at the time because a week of vacations at $400 a year was a great offer plus we just got our free cruise!....

And that's where it all started to fall apart....

I got billed $350 for an assessment fee. I called to complain and they wouldn't offer me any refund or anything. I tried to explain that we hadn't even used the services yet and I would like out of the contract and a full refund. Both fell on deaf ears from the people at Sundance customer support. Eventually I talked to a manager named Judy Romeneli who told me there was no way to cancel, and no way to get a refund, period! I tried and tried to argue my way out, but was given the run around multiple time. Eventually, she told me she could lower my program package to $2500 for 7 weeks, and since I already paid the $2500 they would erase the other $9500 I owed. I told her I didn't want anything to do with any of it but after about 5 days I gave in and succumb to her deal.

A year later, here I am regretting that I even signed up for the program. I am now in the process of working with the IL Attorney General's office, the Federal Trade Commission, and talking to a lawyer. I have already filed complaints on multiple websites including the Better Business Bureau. I am hoping for a full refund and cancellation of all contract obligations because, being unemployed, I could really use the money right now.

All I have to say to other complaint makers, keep up the complaints. Eventually they will shut this lousy company down and save a lot of other people the grief we've gone through with them.


Sincerely,

Mr. Taken Advantage Of.....