Report: #980767

Complaint Review: Sundberg Center for Dentistry

  • Submitted: Tue, December 11, 2012
  • Updated: Tue, December 11, 2012
  • Reported By: 503FLB — Portland Oregon United States of America
  • Sundberg Center for Dentistry
    222 Northwest 10th Avenue
    Portland, Oregon
    United States of America

Sundberg Center for Dentistry Dr. Viseh Sundberg . I needed to reschedule an appointment and was immediately given the option of paying a $50 fee for this because I hadn't given them a 48 hour notice. My appointment was on a Tuesday at 3pm. I cal Portland, Oregon

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First, I get the impression that Dr. Sundberg's office is fairly new.  I don't actually know if is or not, but it seems like she may be going above and beyond in trying to further her business.  The aggressive marketing is a real turn-off.  I've received (and on the regular) phone calls from her office attempting to reschedule an appointment I needed to cancel.  I can understand a follow-up call, but not three.  I received an impersonal automated phone call, a text message, and email, plus an post card from her office wishing me a happy birthday. Cheap, cheesy, and overkill.  

All of this communication which is nothing more than an effort to get me in there and give them some money is annoying.  I never gave her office permission to do any of that.  I had to call and complain twice to get them to stop.  One of her assistants continued to call me anyway in order to reschedule an appointment.

Second, I decided to get a second opinion from another dentist after my last visit to Dr. Sundberg's office.  Dr. Sundberg told me that I needed 3 cavities filled and possibly a fourth.  She was so happy when she found them.  This was the appointment I needed to reschedule due to financial reasons, which weren't acceptable to the receptionist. I was surprised when the second opinion came back (after xrays) that I only had a single cavity with a spot that needed more brushing and needed to be revisited in the next six months.  Saving me a few hundred dollars, I went with the second opinion.

Having recommended Dr. Sundberg's services to my wife, we went over an estimate given of $1500 in dental work by Dr. Sundberg.  She also went to get a second opinion at another dentist which had basically the same end result - the appearance of blatant over-diagnosing.

Third, the receptionist is typically very rude to me over the phone.  I needed to reschedule an appointment and was immediately given the option of paying a $50 fee for this because I hadn't given them a 48 hour notice.  My appointment was on a Tuesday at 3pm.  I called Monday at 3pm to cancel/reschedule.  I have doubts they were open on Sunday to give me the opportunity to call.  I got a bill and almost immediately for $50. 

After ignoring the bill for a month, they actually sent me to collections for $65.  Nice.  I'm not sure it's legal to send someone to collections for services never performed.  When I called to inquire, the receptionist argued with me and then just hung up on me.  When I called back, she just picked up the phone and continued to hang up.  Real classy and professional.

I won't go here again and I regret having recommended services here to others. Super, super BOO.
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This report was posted on Ripoff Report on 12/11/2012 06:51 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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