Sundberg Center for Dentistry Dr. Viseh Sundberg Sundberg Dentistry Over-Diagnosing and Unethical Billing Portland, Oregon

First, I get the impression that Dr. Sundberg's office is fairly new.  I don't actually know if is or not, but it seems like she may be going above and beyond in trying to further her business.  The aggressive marketing is a real turn-off.  I've received (and on the regular) phone calls from her office attempting to reschedule an appointment I needed to cancel.  I can understand a follow-up call, but not three.  I received an impersonal automated phone call, a text message, and email, plus an post card from her office wishing me a happy birthday. Cheap, cheesy, and overkill.  

All of this communication which is nothing more than an effort to get me in there and give them some money is annoying.  I never gave her office permission to do any of that.  I had to call and complain twice to get them to stop.  One of her assistants continued to call me anyway in order to reschedule an appointment.

Second, I decided to get a second opinion from another dentist after my last visit to Dr. Sundberg's office.  Dr. Sundberg told me that I needed 3 cavities filled and possibly a fourth.  She was so happy when she found them.  This was the appointment I needed to reschedule due to financial reasons, which weren't acceptable to the receptionist. I was surprised when the second opinion came back (after xrays) that I only had a single cavity with a spot that needed more brushing and needed to be revisited in the next six months.  Saving me a few hundred dollars, I went with the second opinion.

Having recommended Dr. Sundberg's services to my wife, we went over an estimate given of $1500 in dental work by Dr. Sundberg.  She also went to get a second opinion at another dentist which had basically the same end result - the appearance of blatant over-diagnosing.

Third, the receptionist is typically very rude to me over the phone.  I needed to reschedule an appointment and was immediately given the option of paying a $50 fee for this because I hadn't given them a 48 hour notice.  My appointment was on a Tuesday at 3pm.  I called Monday at 3pm to cancel/reschedule.  I have doubts they were open on Sunday to give me the opportunity to call.  I got a bill and almost immediately for $50. 

After ignoring the bill for a month, they actually sent me to collections for $65.  Nice.  I'm not sure it's legal to send someone to collections for services never performed.  When I called to inquire, the receptionist argued with me and then just hung up on me.  When I called back, she just picked up the phone and continued to hang up.  Real classy and professional.

I won't go here again and I regret having recommended services here to others. Super, super BOO.