Report: #906340

Complaint Review: Sungate Apartments

  • Submitted: Tue, July 03, 2012
  • Updated: Tue, January 01, 2013
  • Reported By: cgy — Amarillo Texas United States of America
  • Sungate Apartments
    2727 Virginia Circle
    Amarillo, Texas
    United States of America

Sungate Apartments apartments complaints Amarillo, Texas

*Consumer Suggestion: Do not move into these apts!!!

Show customers why they should trust your business over your competitors...

Have had problems from the very start of moving into Sungate Apts.  We weren't even able to see the apt we were renting until we were ready to move in.

We were show one that we were told looked just like the one we would be moving into.

During the summer months when it was so hot, repeatedly asked them to fix the air conditioning.

Member of family that lived there with me had to get sick and get home health care involed before they would fix it to where we had air conditioning.

Ask management to fix things and maybe once in a while they will be out the same day but most of the time we are left waiting several months before what we need to get fixed gets fixed or we finally break down and fix it ourselves.

Recently we were hearing popping noise outside our door which sounded like a firecracker.  Went out and found that the maintenance man had been shocked and smoke was comming from the box where everyones electric meters were.  Also found out some tenants had been without power 3 days.  Electric company came out about midnight that night and said to keep from having a fire, everything would need to be shut down.  So we were without power all the rest of that night.  Had to get ugly with them the next day so we could have emergency power until it could be fixed.  Were told that everything electrical in the box would have to be replaced.  Were never offered another apt to stay while they fixed it or a room to where we would be comfortable and not have to worry about health.  We had to get a room and pay for it ourselves.  Were never reimbursed for the money we were out for the room.  When went back to apt some of the things were fixed but not all.

When taking with the owner about some of the problems,  he was very rude and hateful. Saying alot of the problems we were having were our fault and we should pay for them.  As of yet haven't had to pay but not sure if we will be charged in the future. 

Seems like all they are interested in is collecting rent early or on time (never late) and don't really have any interests in the tenants problems unless it benefits them.
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#1 Consumer Suggestion

Do not move into these apts!!!

AUTHOR: ashlybee - (United States of America)

This place is notorious for having problems. A few years ago a few of the units were condemned by the city. I have known people over the years that have lived in these apartments. They have electrical issues that have caused fires, AC and heaters never work properly. The structure is falling apart. Some of the units were "fixed" but just enough to meet city code. I havent been over there in a while so I am not sure the progress on those that were still condemned. I used to manage apartments and I can tell you that some residents are just going to complain, but I can also tell you that I have seen first hand the poor managment of these apartments as well.

The thing is that they have cheap rent. Unfortunatly there is the whole you get what you pay for. The fact that they were condemned and renting out those units is unexuseable. But I have lived in apartments all of my adult life up until I bought my house a few years back. There is a reason that the rent is cheap. I have lived in cheap apartments and moderate ones. The one with higher rent were not only more cosmetically more appealing but when something broke they fixed it the right way and with in a reasonable time period. In my 350 p/month I had tiles falling off the bathroom walls, went without a stove for 3 months, AC never worked on an on... you get my drift.

I would never want a family member living in these apartments though. For future reference to anyone-never sign a lease until you have seen the unit YOU will be living in and do a walk through with the manager. I did this for everyone of my tenats. This is for your protection. 1 so you can see what you will be getting 2 if there is any damage it needs to be documented and signed by the manager with pictures! Otherwise you can be held liable for damages.

Example. Bob moves into an apartment without seeing the actual unit and no walk through. There are a few carpet stains and a hole in the wall. Its not a big deal to Bob so he never thinks twice. Tidy Bob moves a year later, never causing further damage to the unit. Bob does everything he is supposed to. So he is very surprised when he doesnt get his deposit back and they are asking for even more than the deposit was. this is because the carpet now needs to be replaced and the wall needs to be patched and re-painted. Because it was never documented that this was there when he moved in he is now held responsible for this.

So if you dont read this long rebuttle

1. Do your research on the complex, ask friends, co-workers, internet etc

2. Dont sign for the unit unless you see the actual one you are signing for

3. Do a walk through with the manager before finalizing, with documentation of any damages **Pictures

4. Upon moving out, do the walk through again, with the manager. Document and Pictures

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