sunmaxx solar SunMaxx Solar56 Broome Corporate ParkConklin NY 13748Ph: 877-786-6299 I orders a complete hot water solar system, and only recieved half of the items that was ordered.  conkin New York

My name is Matthew, a representative for SunMaxx Solar.  Obviously, we have had several problems in the past - from incompetent or uncaring empoliyees to miscommunications between departments wthin the company to logistical problems with suppliers.  It is complaints such as this one, and our experience with the customer that has driven to completely retool our staff, our internal communications policies and our training programs.

From our internal records, this customer has been given a complete refund for their order.  On top of that, I would like to personally apologize on behalf of everyone in the SunMaxx Solar Family.  I am sorry that you had such a rough experience with our company and would like to assure (and everyone) that we have addressed (or are in the process of addressing) all of the internal problems that have led to situations like this in the past.

Some of the steps that we have taken to address these issues include:

• Replacing / retraining key staff in sales, customer service and logistics positions
• Working closer with suppliers to decrease lead times and offer faster initial shipments
• Developing extensive internal training programs for staff and management in all departmens within the company
• Working through all past customers with outstanding issues and problems to clear them up and generate a clean slate moving forward
• New programs in place where customers can pay for merchandise when it is ready for shipment

If you have any questiona about the steps that we have taken to correct these issues moving forward, please feel free to contact SunMaxx Solar by visiting www.SunMaxxSolar.com.