Sunny Sports Inc, New Star Marketing Group Inc, Buy Bikes Pro, Scooterdepot Us, Motorsportsdepot I bought a scooter & 2 helmets on 5/22/09 & still haven't received scooter registration or 1 of the helmets. Chino California

On 05/22/09 I paid Sunny Sports $1783,11 for 1 Scooter, 2 helmets and vehicle registration fee. Their promise was to do the registration at DMV, for the fee of course, and that I would get the papers one week later. I received the scooter on 05/26/09 and 1 helmet a couple of weeks later - which was a different helmet than the one I originally ordered.

After various emails and telephone calls, I still have not received the registration papers (which I have paid for) nor the MSO (Manufacturer's Certificate of Origin) and the Bill of Sale which must be signed by the authorized person. So, I have a scooter in my garage which I cannot use and a $1783,11 charge on my credit card for something I still have not been able to use because Sunny Sports has not sent me the above mentioned documentation needed to register the scooter at DMV. They also charged me a fee to register the vehicle at DMV and still have not done so.

In an email they confirmed that the documentation was sent but all we received was 1 helmet. Then one week later they also confirmed that it was going to be sent out. I requested a tracking number and never got it. Today my wife called and she got the run-around as well. The time they put her on hold was as long as it took her to walk 4 blocks from work to the parking, then the 10 mile drive home. When they finally got to her, the responsible person for documents had gone home.

Fernando
Stockton, California
U.S.A.