On or about October 24, 2011, I inadvertently went thru a Sunpass lane in Orlando. On my return trip, I asked the toll cashier what to do and he advised that they would send me a notice to pay. When I received the notice, I checked their website for a pay station in my area. I paid the toll violation on February 24, 2012. No other notices were received after that date.
On May 7, 2012 I received a letter from the State of Florida, DMV, that my license was being suspended effective May 23, 2012 for "unpaid ticket/summons", unless I pay a $285 fine, $60 re-instatement fee, etc. Since I didn't have any tickets, I contacted the Clerk of Court for the City of Orlando, as stated on the letter, and they advised that it was for non-payment of a sunpass violation. I advised the clerk that I had paid that ticket ($27.25 for a .75 toll) and she said I needed to straighten it out with Sunpass. [continued below]....
..... There was nothing she could do.
I immediately contacted Sunpass, and was advised they had never received payment. I still had my receipt, so I faxed my receipt, along with the Unpaid Toll Violation Notice to Sunpass that day, May 7, 2012. Since the receipt was a thermal receipt and some portions of the receipt had faded, I wrote those faded portions. They advised me that a receipt with handwriting was not acceptable.
I went to the pay station where I paid the fine, had the manager contact Sunpass to advise that the fine had, in fact, been paid. They said they needed a clear original receipt. I got a printed receipt, faxed it to Sunpass. I called immediately to confirm that they received my fax. They said they did and this should resolve the matter, and they would call me back after their review. I never heard back. I again contacted them. I have even been dealing directly with a Supervisor (supposedly) at Sunpass by the name of Frances Lopez and all he keeps telling me is that the matter is being reviewed. They will not give me a phone, fax number or email address for the review department.
It's now May 21, 2012, and no word from Sunpass. I called and strongly demanded that they correct this error immediately and reiterated that my license was being suspended on May 23. I also contacted the clerk of court in Orlando to advise of the situation, and she advised me that until Sunpass sends them a dismissal of the Notice of Suspension, which will take approximately two days to a week to get it into their system, my license is being suspended. So my license is being suspended for no reason whatsoever and Sunpass has done nothing to clear up this matter. What else can I do. I have contacted them on a daily basis since I received the Suspension notice.