Complaint Review: sunset auto imports - henderson Nevada
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Not Confirmed
- sunset auto imports 1300 n boulder highway henderson, Nevada United States of America
- Phone: 702-568-5353
- Web: www.sunsetautolv.com
- Category: Auto Repair Service
sunset auto imports Totally ruined my 1998 Mercury Mountaineer henderson, Nevada
*REBUTTAL Individual responds: Tried to pay me to remove the report.
*Consumer Comment: There was a serious leak in this vehicle
*UPDATE Employee: 170,000 Miles with Severe Lack of Maintenance
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I have been going to this shop for a long time and unfortunately my business wasn't appreciated. My vehicle was repaired improperly which caused a significant transmission leak and ultimately transmission failure. They installed a radiator and negligently forgot to attach the transmission and coolant lines - I had it inspected by another mechanic out of state although weeks of damage was already done. The owner was not very helpful, apologetic, nor did he seem to to take responsibility for the issue. He instead thought it was in his best interest to blame the age of my vehicle, giving him adequate excuse to make a mistake and get away with it.
Did not offer a refund or repair. Said they would look at it but I would be out $500 to tow it back and was told they won't repair the damages anyway. I now put in question the experience of the mechanics working there and the fact they will not be reprimanded for making mistakes on someone else's vehicle (They said they stand behind their work, apparently no matter how poorly it was done). I see the owner posted on google reviews that customers should contact him first with issues, yet he put me on hold for 15 minutes in avoidance and I had to call back only to be blamed myself for their errors. Waste of lots of time and money this place! You know the quality and character of a business when an issue arises.
This report was posted on Ripoff Report on 07/07/2011 11:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sunset-auto-imports/henderson-nevada-89011/sunset-auto-imports-totally-ruined-my-1998-mercury-mountaineer-henderson-nevada-750425. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#3 REBUTTAL Individual responds
Tried to pay me to remove the report.
AUTHOR: mesquite814 - (USA)
SUBMITTED: Wednesday, July 26, 2017
The owner is a fraudster. He tried to offer my 200 to remove this report. Do not trust this company or do business with them. They will destroy your car the way destroyed mine.
#2 Consumer Comment
There was a serious leak in this vehicle
AUTHOR: lubecaauto - (United States of America)
SUBMITTED: Thursday, July 14, 2011
I serviced this vehicle for an oil change in California. We observed that the radiator was not installed correctly and advised the customer to bring the vehicle back to have the problem corrected. The transmission fluid level was very low. The owner is just trying to cover up the bad work done by his company.
#1 UPDATE Employee
170,000 Miles with Severe Lack of Maintenance
AUTHOR: Sunsetauto - (U.S.A.)
SUBMITTED: Thursday, July 14, 2011
Let me start by saying, we value all of our customers, and because of this we go out of our way to try and make sure they are satisfied with the work we performed. This repair is no different.
Yes, we replaced the radiator as Mr. Hall stated, and informed him he was in severe need of regular maintenance to his 1998 Mercury Mountaineer with 170,000 miles. He declined.
A month and 1,200 miles later, Mr. Hall returned, he stated he was still leaking coolant (not trans. fluid). After our Technician inspected the vehicle, he found the transmission cooler line was leaking (not off). After the line was resealed he topped off the coolant and transmission fluid (which was barely a quart low) and test drove the vehicle. If the lines had been left disconnected as Mr. Hall stated, the car would not have made it out of our parking lot, definitely would not have made it 1,200 miles.
A couple of weeks later Mr. Hall called stating that his car was in a repair shop in California for a transmission problem and that we needed to take care of it. We had several conversations with Mr. Hall and the Manager of the repair shop in California in an effort to find out exactly what happened with the Mountaineer, and if it was anything related to the repairs we had made.
After the repair shop finished inspecting Mr. Halls vehicle, they let us know that the transmission was full with fluid, and that in their opinion Mr. Halls problems were caused by lack of maintenance, and high mileage, and in no way related to the repairs we had made.
The problems that Mr. Hall experienced are very unfortunate, but yet not something that we caused. We have a high mileage vheicle with very little maintenance which are the main factors for his transmission break down.
Related Reports
06:59 AM
New Updated Rebuttal 
Photo 
Advertisers above have met our
strict standards for business conduct.
