• Report: #997545
Complaint Review:

Sunset Group

  • Submitted: Tue, January 15, 2013
  • Updated: Thu, May 08, 2014

  • Reported By: Andrew — Toronto Ontario Canada
Sunset Group
Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 7750 Internet United States of America

Sunset Group Sunset Royal Pura Vida Lifestyle Rip Off Cancun, Internet

*Consumer Comment: Reply

*UPDATE Employee: Contact Customer Service

*Consumer Comment: Sunset Group Timeshare Complaints

*General Comment: Royal Elite Timeshare Scam

*UPDATE Employee: Member Benefits

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We had purchased "60 weeks" plus 10 weeks. We found out that the contract related only to the 10 weeks, which were only mentioned in passing. All the haggling on the price of between 60 and 90 weeks. Via I.C.E., we found out that the "60 weeks" do not exist anywhere.

We were promised a "platinum" membership, but on I.C.E. website, we only have a "basic" membership without any possibility of exchanging weeks.

We were promised a cruise in either the Caribbean or Alaska staying in either a window or balcony suite. The actual certificate promises nothing of the sort, and no Alaska.

In summary, we did not receive anything near what we had purchased.

Bottom line: stay away from Sunset group marketing!

This report was posted on Ripoff Report on 01/15/2013 07:49 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sunset-group/internet/sunset-group-sunset-royal-pura-vida-lifestyle-rip-off-cancun-internet-997545. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment


AUTHOR: Mark Miles - (USA)

I've spent a lot of money and i was scammed by other companies trying to cancel my timeshare. My advice is that if you're going to hire a company to help you with the problem, DO NOT PAY ANYTHING UPFRONT, because it use to be a fraud. I did a research on internet and i found some interesting articles, i recommend you to read this one:



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#2 UPDATE Employee

Contact Customer Service

AUTHOR: Quality assurance & resolution - ()

Dear ¨janehill¨

Please contact our customer service department in order to verify your benefits. 

Kind Regards

Member Support Services 

Sunset World Resorts & Experiences 

Cancun, Mexico 


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#3 Consumer Comment

Sunset Group Timeshare Complaints

AUTHOR: janehill - ()

We purchased a  timeshar at Sunset and after got home we realized that the price we paid was inflated, way more than the going price and what other people have paid, and was an outright scam.

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#4 General Comment

Royal Elite Timeshare Scam

AUTHOR: Becker79 - ()

I'm sorry about that, The Sunset Group, along with Mayan Palace and the Royal Elite timeshare resorts are particularly known for using misleading and fraudulent timeshare sales tactics. Therefore, next time, before you purchase (if you ever do) you need to think carefully how you will use it in your life, and if you have the money to spend; take your time and don´t make any commitments on your first visit. Also, don’t forget to do an internet search on the company, and if the company is legit they will let you come back another day if you wish to make de purchase.

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#5 UPDATE Employee

Member Benefits

AUTHOR: Pura Vida Quality Control - ()

We thank you for your post as it gives us an opportunity to not only address your concerns but also to make changes in our procedures so that future clients do not have a similar experience. 

Your Pura Vida Lifestyles membership provides one week of accommodations per year for 10 years at a Sunset World resort in Cancun, which is the 10 weeks to which you are referring.  These weeks are the main component of your Pura Vida Lifestyles membership.  If you go to www.puravidalifestyles.com and enter your membership number, you will be able to view all of your weeks, including your additional Developer weeks, which we believe are the 60 weeks to which you are referring.

 As an additional benefit to you, because you have become a Pura Vida Lifestyles member, we have enrolled you in the Ice Platinum Rewards Program for two years.  The annual fees for the first two years which are applicable to your membership in the Ice Platinum Rewards Program are paid by Pura Vida Lifestyles.  The Ice Platinum Rewards Program is a membership program which provides you with benefits exclusive to members such as:  Great Resort Getaway weeks as well as discounts on cruises, airfare, car rental and tours.  There is no limit to the number of Great Resort Getaway weeks you may take advantage of while enrolled in the Ice Platinum Rewards Program. The cruise certificate provided to you with your Pura Vida Lifestyles membership is valid for a cruise, however, some restrictions do apply and charges such as port charges are applicable and are determined by the cabin type and destination you choose.

We, as a company, strive to provide exemplary customer care and service and urge you to contact Pura Vida Lifestyles members services for additional information or for answers to any further questions you may have.

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