Report: #705818

Complaint Review: SUNSET LAGOON

  • Submitted: Mon, March 14, 2011
  • Updated: Mon, March 14, 2011
  • Reported By: Matthew & Rosita Baptiste — EL PASO Texas USA
    Blvd. Kukulkan Km. 5.8, Zona Hotelena, Cancun 7750
    Miami, Florida
    United States of America

SUNSET LAGOON Sunset Group - Sunset Lagoon - Royal Sunset Beach And Fishermans Village - Cancun Ripped off $13,474.00, They refused to honor the agreement and cancel the contract, then told us that we got nothing for our money. They then offered us another contract, which we refused. When we dem Miami, Florida

*Consumer Comment: Reply

Show customers why they should trust your business over your competitors...

While on vocation in Mexico, my wife and I purchased both a Resort and Equestrian membership with Sunset Lagoon. On our return to the states two days later, we decided that we did not really need the Equestrian (Yacht Club) membership, and decided exercise our option as provided in the contract to cancel this portion of the membership. I attempted to contact Sunset Group regarding cancellation of the
contract. However, Sunset Group refused to return my phone calls or
answer my e-mails

When I finally got on to one Mr Alverez,they kept giving us a run around stating that they will get back to us. They finally got back to us about 8 weeks later, with the following email" CLUB LAGOON BEACH Y MARINA S.A DE C.V
Dear Mr. Baptiste:
Membership 32-2-1390
Good afternoon, I hope that you are having an excellent day.
Regarding your cancellation request for the Yachting & Equestrian
membership, allow me to inform you that like I explained you via telephone, our
Board of Directors authorized me offer you the total
cancellation of the
membership if you pay the Resort Membership in full (25-1-13828).
Please, see the promotion attached.

The promissory note that you have signed was for the 30th of November. Was not applied because we are working with a cancellation.
I will appreciate your response to this e-mail in
order to show in the Board of Directors your answer.
Thank you for your time.
Darwin Alvarez
Member Services
Atención a Socios
Sunset Group -
Grupo Sunset
Tel. 011 52 998 881 8750
Fax. 011 52 998 884 5591"

The promissory note that he mentioned in his email is the
same one which stated that I can cancel the contract within the given
time. I have also been unable to reserve or use the timeshare that I am now out $13,474.00

The final straw is that they have reported my wife to the credit bureau which
resulted in her security clearance being revoked. This have in turn placed her
job as an Army Officer in jeopardy.

Any parties with information regarding pursuing a class action law suit, please contact me immediately.If you have any further information regarding Sunset Group, I would be interested as well.

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This report was posted on Ripoff Report on 03/14/2011 12:39 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment


AUTHOR: DebyCole - (USA)

It is always best to hire someone skilled to do so, unfortunately in most cases these companies dedicated to cancel timeshares usually cheat for the second time to their customers since they are vulnerable and desperate. If you are thinking of hiring them you just have to make sure you do not have to make any payment upfront. I found this article that speak precisely about this, you should read it, that might help you to resolve many doubts:

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