Complaint Review: SunSetter Products - Malden Maine
- SunSetter Products 184 Charles Street Malden, Maine U.S.A.
- Phone: 800-876 2340
- Web:
- Category: Blinds / Shutters / Window Care
SunSetter Products outrageous shipping charge practices Malden Maine
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I needed io buy a few replacement aluminum strips to hold awning fabric to house.I called company and was quoted a price of 9.95 for a 6 foot length,plus 7.95 shipping.I need 3 pieces and was told the shipping is 23.85.I asked if they all could be sent in 1 tube.I was told they were and the shipping they charge is a set charge for each piece no matter how they are sent .I told her that I was very displeased with a shipping policy like that and to give management my feedback. these pieces are only 1 ,1/2 inches wide and 1/16 thick aluminum and 6 foot long.they weigh next to nothing.
I cold see paying a little more because of sending 3 but you dont charge a customer 3 times over for a situation as this.We bought this awning new and spent a considerable amount of money on it and the additional accessories we bought, and I think that type of shipping policy is a slap in a customers face.Also we did have a strap break on the awning pull withen 6 monthsof new under warranty and was told they would send it if we paid shipping.
I have never really heard of a warranty shipping charge.I think I have said enough,but in a economy as it is today I think it is a very bad practice to try to gouge you customers for shipping that is way over what it should be.I probably will have to buy these parts from them ,but that will hopefully be the last transaction we do with SunSetter Products.
Rick
willowick, Ohio
U.S.A.
This report was posted on Ripoff Report on 03/09/2009 01:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sunsetter-products/malden-maine-02148/sunsetter-products-outrageous-shipping-charge-practices-malden-maine-432347. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.