Report: #492662

Complaint Review: SunTrust Bank

  • Submitted: Thu, September 10, 2009
  • Updated: Thu, September 10, 2009
  • Reported By: Michael — USA
  • SunTrust Bank
    United States of America

SunTrust Bank Consumer Loan Department SunTrust has a new scam to get more money from consumers! Internet

Show customers why they should trust your business over your competitors...

I financed my vehicle with SunTrust in 2004.  I made my payments timely every single month.  I sent in my 60th payment in July 2009, which I thought was my last payment according to the terms of the loan agreement.  Two weeks later I get a call from Suntrust saying I still owe $3300! But the person I am talking to can't really explain to me why I still owe money.  So I request a copy of my account history.  Two weeks later I get it in the mail and they have charged me over 25 late payments over the past 5 years with interest accuring on the left over principal. 

All of my payments were made on time.  I was never late.  When I first got the loan I noticed that a payment didn't post to my checking account for several weeks after the payment was sent.  I called and asked them about it and they told me that it just takes a little while to post to my checking account.  I never gave it a second thought.  Big mistake. 

Late fees were always charged on the 22nd(the end of the grace period) and wouldn't you know-my payment would post the very next day on the 23rd.  Like clockwork, this happened with more than 1/2 of all of the payments made.

Almost always, payments didn't post to my checking account until weeks after I would send them in.  Not once ever in 5 years did I receive anything from Suntrust stating that a late fee was charged.  Suntrust would call like clock work on the 8th( the date is was due) of every month and ask where the payment was and, as always, I would let them know it had been mailed and by the 12th of every month they would stop calling about the payment. 

So now, after paying $66,000 for a vehicle, abiding to the terms of the contract, arguing with them on the phone for hours, sending them copies of all the checks written, and all bank statements, they are reporting me late to the credit bureaus and threatening to repo the vehicle unless I pay the $3300 immediately.

Funny, I have talked to two people in the past month that have had the exact same thing happen to them with their auto loan with SunTrust.

So I get to spend $$$ on an attorney to fight this because I absolutely refuse to pay them this money for fake late fees.


Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 09/10/2009 09:10 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.