Report: #456103

Complaint Review: Suntrust Bank,

  • Submitted: Thu, May 28, 2009
  • Updated: Wed, June 17, 2009
  • Reported By: Savannah Georgia
  • Suntrust Bank,
    Johnson Square Branch
    Savannah, Georgia

Suntrust Bank, Manipulating Payment of Transactions Savannah Georgia

*Consumer Comment: Manipulating transactions to create NSF charges

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I have had a checking account at Suntrust for over 20 years. In March 2009, I noticed that they began manipulating the order of checks presented which caused an NSF on one item (which should have been covered because funds were sufficient to pay it). This caused a domino effect and multiple NSF Fees charged against my account. TWO DIFFERENT EMPLOYEES (one in Orlando and one in Savannah) admitted to me that Suntrust does have a policy of placing larger items first AS A SERVICE TO ITS CUSTOMERS because larger items are usually car payments, vehicles, etc. I closed my account due to these practices and found a local bank who advised they do not use this practice.

Savannah, Georgia
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This report was posted on Ripoff Report on 05/28/2009 09:25 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Manipulating transactions to create NSF charges

AUTHOR: Gail - (U.S.A.)

I live in Ocala Florida and have experienced the same treatment with Suntrust Bank. They claim that they pay the largest transaction first, even if the lessor transactions have already been processed and there is a final amount was available. they say they pay the largest amount because that they are usually mortgage or car payments, etc. I ask them why I don't have a choice. I told them that I thought it was illegal change what has already been processed and creating negative amounts in order to add NSF charges. They said it was policy, and that was that. I made a mistake and processed a check 1 day to early, after I had already processed my original transactions. At midnight the check was deposited to cover the last check, but by then, they had already manipulated the previous checks. I will be changing banks.
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