ED Magedson – Founder
Suntrust BankSwannanoa, North Carolina USA
Suntrust Bank Suntrust took money from my account and no one can explain why. Swannanoa North Carolina
Suntrust has taken money from my account and stated online that this was for nsf fees. One was for $108 (3 nsfs) and I still had no negative balance after they took this amount. Then the next day $72 (2 nsfs) was removed from my account from suntrust. This one caused me to be negative for one transaction, but the $72 nsf charge was removed first then the transaction. That was why it was negative. This is what I don't understand, suntrust can charge an nsf fee take that money out first then your transaction. Well if I have $50 in my account and they take $36 nsf from my account before the transaction and my transaction was for $20 then of course I am not going to have it in the bank. How can the bank do this? I went to the suntrust bank and no one there could explain to me how this happened except to say they have a new system now. I was told that she would have to get the bank manager to look into this and call me back that was a month ago. No one has called me, when I went back to the bank no one could help because the bank manager wasn't there again. I have tried to call the 800 number and I really get the run around and one of those times I called I was hung up on. I have been with this bank for more than 10 years never has anything like this happened before. I am going to change banks but I don't know where else to file an complaint about this.
This report was posted on Ripoff Report on 08/16/2013 12:00 PM and is a permanent record located here: http://www.ripoffreport.com/reports/suntrust-bank/swannanoa-north-carolina-28778/suntrust-bank-suntrust-took-money-from-my-account-and-no-one-can-explain-why-swannanoa-n-1076438. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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