Super 8 abused & mistreated consumer rip-off fraud false promises victimized many consumers Williams Arizona

I am writing because last April, we also had a horrible experience with this Super 8 in Williams AZ. We waited forever for the check in because they had many house keepers call off. We were ok with that and the night went ok. We did not complain that there the pool and hot tub and patio were all under construction and no one told us any of this when we called to make the reservation. Everything was ok until we got home from our vacation and saw an extra charge on our account from this Super 8. When I called them, the girl at the front desk told us they accussed us of stealing EVERY TOWEL IN THE ROOM AND EVEN THE NAPPY MAT ON THE FLOOR!!!! I could not believe it!!

We have never taken ANYTHING from a hotel... EVER, Not even the little notebooks or pens the hotels leave in the rooms. I though for sure there would be restitution once I spoke to a manager. There to my surprise absolutely was not!!!

He was the rudest person I had EVER spoke to!!! He told me that he believed we took the towels and every one of them were gone when we left. They even charged us for extra towels which we never got!!! I could not believe it. I called Super 8 corporate office everyday for the next 2 weeks. They at first offered half of a refund in "Good Faith" to keep us as a customer. I told them no way because we did not take the towels.

After about a week of calling the same lady at the office every day and telling her that we were using Super 8 of the perfect example of how not to treat a customer, she agreed to refund me the entire balance of my money. I thought, gee how nice of them seeing that I was a honest customer who did nothing wrong and got treated like total garbage.

I have been to motels several times since then but I have never been to a Super 8 since this. sO because of the horrible way they treated me, they lost an honest customer. I can understand that hotels have problems with consumers stealing things out of the hotel but I was not one of those people and because they did not give me the benefit of the doubt and pretty much called me a liar and a thief, they have lost a customer for life.

I would advise ANYONE visting the Williams arizona area, DO NOT STAY AT THIS MOTEL under any circumstance and if you do, make them sign off before you leave that all of the towels are there. Something tells me, this is the way they make their money by charging honest people extra money on their credit card...

I am a member of the Carpenters Union and was working out of town in Sommerset, Ky. at a Super 8 Motel. I had a car accident and had to stay over 4 hours for someone to pick me up. I called my wife and asked her to give Super 8 our debit card account # so I could clean up and have a place to wait while I waited on my ride. A one time charge of $25.00 turned into $2,869.80. Super 8 cleaned out our checking account. It took them over a month to refund this money. If I had not turned them into our bank for fraud and threatened a law suit, the money would still not be returned. I am still going to see an attorney for the stress put on my family for this fraudulent transaction. The construction company was paying for my room while I was working and they overcharged their bill also. Super 8 tried to argue and say they didn't take that amount of money out of my account and if I hadn't closed the account Super 8 was still trying to send more charges through after being alerted to the matter. If you are ever in Sommerset, Ky. do not stay at the Super 8 unless you pay in cash.
Steve W.

IN RESPONSE TO THE LADY WHO WAS CHARGED A NO SHOW, GET OVER IT! WHAT PEOPLE DONT UNDERSTAND IS THAT HOTELS GET SEVERAL CALLS FROM PEOPLE WANTING TO BOOK ROOMS, AND SOMETIMES YOU HAVE TO TURN THOSE POTENTIAL CUSTOMERS AWAY BECAUSE YOU ARE ALREADY BOOKED.

YOU MUST HAVE THIS CANCELLATION POLICY TO PROTECT YOURSELF FROM GETTING PAYMENT FOR THAT ROOM, BECAUSE YOU TURNED OTHERS AWAY.

WHEN YOU DO BOOK A ROOM, ASK ABOUT THE CANCELLATION POLICY UPFRONT TO AVOID ANY PROBLEMS. ALSO CHECK AROUND FOR THE CHEAPEST RATE IN TOWN.

ANOTHER TIP IS TO CALL THE HOTEL DIRECTLY AND ASK IF THEY HAVE A MANAGERS SPECIAL GOING ON, THAT RATE IS USUALLY LOWER THAN ANY INTERNET SITE AND THE COMPANYS TOLL FREE NUMBER.

IF YOU DO CANCEL OR MAKE A RESERVATION, ALWAYS GET A CONFORMATION OR CANCELLATION NUMBER, THIS PREVENTS ANY PROBLEMS YOU COULD HAVE. BUT GET REAL LADY, YOU CANT WALK INTO A HOTEL UPON YOUR ARRIVAL DATE AND DECIDE YOU DONT WANT THE ROOM, IF THE CLERK DID CANCEL YOUR RESERVATION, THEY COULD HAVE ALSO GOTTEN IN TROUBLE FROM MANAGEMENT. MOST,,,,,,I MEAN ALL CUSTOMERS THINK THEY ARE RIGHT AND HAVE NO REGARD FOR ANYTHING ELSE, THATS WHAT YOU DONT REALIZE.

YOU CAN FIGHT IT ALL YOU WANT BUT YOU DONT DESERVE TO GET YOUR MONEY BACK.

I am a general Partner..

Ms. Laurel from Aurora , Colorado, submited a rather heated rip- off report regarding her expirience at our property on 06/04/02 . Unfortunetly she omitted a few important facts which are crutial for the complete story.

There are 2 Super 8 motels in Williams each are independently owned and operated and the prices for lodging vary as they would for any other motel in town. Ms Laurel had made a reservation at our motel. We like many nation wide motels have 24- hour cancelation policy. This means that you must contact the motel within a minimum 24 hours of your date of arrival to cancel your reservation with out any penalty.

If you do not follow the policy and do not show up to fill your reservation the motel will charge you for a no-show. Ms Laurel was informed of this policy when she made her reservation with us as are all our reservation guests.

Ms Laurel went first to the other Super 8 when she arrived in town the day of her reservation . the manager there quoted her a lower price than we had given her for her room. She then came to us and tried to cancel her reservation with me. I reminded her of the 24 hours cancelation policy but she left our establishment anyway. I therefore charged her for a no show.

The Super 8 customer service supported what we have done.

As it has been insinuated we do not abuse, mistreat or victimize our guests, nor do we practice fraud or give false promises. We do however have policies, and our guests are respectfully required to follow them.

I am a general Partner..

Ms. Laurel from Aurora , Colorado, submited a rather heated rip- off report regarding her expirience at our property on 06/04/02 . Unfortunetly she omitted a few important facts which are crutial for the complete story.

There are 2 Super 8 motels in Williams each are independently owned and operated and the prices for lodging vary as they would for any other motel in town. Ms Laurel had made a reservation at our motel. We like many nation wide motels have 24- hour cancelation policy. This means that you must contact the motel within a minimum 24 hours of your date of arrival to cancel your reservation with out any penalty.

If you do not follow the policy and do not show up to fill your reservation the motel will charge you for a no-show. Ms Laurel was informed of this policy when she made her reservation with us as are all our reservation guests.

Ms Laurel went first to the other Super 8 when she arrived in town the day of her reservation . the manager there quoted her a lower price than we had given her for her room. She then came to us and tried to cancel her reservation with me. I reminded her of the 24 hours cancelation policy but she left our establishment anyway. I therefore charged her for a no show.

The Super 8 customer service supported what we have done.

As it has been insinuated we do not abuse, mistreat or victimize our guests, nor do we practice fraud or give false promises. We do however have policies, and our guests are respectfully required to follow them.

Call the corporate headquarters with your concerns-not that 1-800 customer hotline. Fax a copy of this to the headquarters and let them know this complaint is on the Internet.

Hotel managers are suppose to be availble 24/7-so next time tell the desk clerk to call the manager. If he claims to be the manager then tell him you will call the corporation.

Sounds like he was not concerned about your complaint, because he knows that customer hotline is a deterent to the real office.