Super Rewards LLC. Failure to pay rewards for offers completed San Francisco California

Hi there, we just wanted to drop in and inquire about this report, as it came across our radar and we'd like to help resolve it. We support all our users on payout issues and fraud with any offers, so it concerns us that you've had a bad experience.

A few things to note:

We've just acquired SuperRewards so we're in the process of upgrading our support channels - is it possible this support issue is a few months old? Which email were you sending your support requests to?

Our support team handles 30,000 requests a week, so we're adding staff in San Francisco to make sure we don't leave anyone unsatisfied. We're also going out onto forums, chats, and sites like this to make sure users know we're listening and willing to help them resolve issues. We know we're not perfect and things slip through, but we're working hard to make sure that doesn't happen often. We're a small team of 15 people, so please bear with us through the transition.

We do need payment receipts and/or screenshots when offers are completed, as we can't otherwise prove users have completed offers they claim aren't paying out. We get 100s of fake requests for payouts every day, so we need to be diligent on this or we'd go out of business.

Since taking over SuperRewards we've driven payment issues and fraud down well below industry standards, but we're still working hard to make sure we give our users better service than anyone else. 

Please shoot an email to support@superrewards.com if this issue hasn't been resolved!