• Report: #459639
Complaint Review:

Superior Energy Resources LLC - Superior Power

  • Submitted: Mon, June 08, 2009
  • Updated: Mon, July 20, 2009

  • Reported By:Dallas Texas
Superior Energy Resources LLC - Superior Power
2203 Commerce Dallas, Texas U.S.A.

Superior Energy Resources LLC - Superior Power, Pyramid scheme posing as a legitimate marketing firm Dallas Texas

*UPDATE Employee: Yes, Legitimate Marketing Firm

*UPDATE EX-employee responds: lies lies lies

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Superior power,

Pyramid scheme posing as a legitimate marketing firm.

I was recently employed at superior power for an unfortunate several weeks

I intitially began my relationship with this organization by calling a job ad in the greensheet that said that average earnings were between 700 to 1200 dollars a week, after i called i was set up for an interview. when i went to the interview, i was obviously impressed by the facilities..

however, for my interview i was put in a room with about 30 other people, ( some of them looked like they had just gotten done robbing a conveniece store)-t should have been my first warning sign.. then a large gentleman named Dustin Mcdaniel walked into the room and pretty much sold us on working for the company coming from a sales background i was instantly hooked on the idea of marketing energy , and I was hired on the spot and told to come back for a training that same week..

after completing a 2 day unpaid training that mainly consisted on mr mcdaniel talking and making us memorize a 2 page pitch that we would be using on our clients, we were finally set out on the 'field" were it soon became apparant that it was just another door to door shady sales outfit.. However due to current economic conditions I stayed on for another 3 weeks calling on residential customers and trying to switch their electric providers..

My first week i signed up 14 customers and when paycheck time finally came 3 weeks later i was greeted with a 40 dollar paycheck... even though i was an independent contractor i was aked to come in everyday @ 12 pm and getting home till 11pm and working all day in the hot sun..my reward was a 40 dollar paycheck... needless to say i never came back...

It is obvious that the only people making money here is the people at the top, their Ceo Mike jarmana, and all his minions.. they are just masters at selling the dream

obviouslythis company is shady and preys on hopeful people looking for an honest living.. beware of this organization since they will exploit you!!!

Dallas, Texas

This report was posted on Ripoff Report on 06/08/2009 11:06 AM and is a permanent record located here: http://www.ripoffreport.com/reports/superior-energy-resources-llc-superior-power/dallas-texas-75201/superior-energy-resources-llc-superior-power-pyramid-scheme-posing-as-a-legitimate-mark-459639. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Yes, Legitimate Marketing Firm

AUTHOR: Pr - Superior Power - (U.S.A.)

We have a variety of recruiting advertisements in different publications. With the recession we have an overload of people coming in to interview for our various divisions each month. Their skill level determines which of the divisions we put them into. This individual, probably because of a lack of pertinent experience, became a residential electricity sales person representing one of the most prominent electric providers in Texas. They are one of the five largest Retail Electric Providers in the state with ties to a 70 year heritage of serving locally. The company's parent is public and has a market cap of $1B. Very stable and not interested in bad business.

He signed a detailed agreement with our company which outlines exactly what he will be paid, how and when. The position he signed up for was to be a residential door to door electricity salesperson. When someone shows up at our office for an interview and they don't have much experience they're options are great, but limited. Our company is the face of some of the largest electricity companies in the nation. In extensive customer surveys, our average customer satisfaction rating with the quality of our sales process is 9 out of 10.

When it comes to electricity deregulation, because of its complexities, customers don't buy through traditional mediums. Less than 5% of customers take advantage of the significant savings available to them on their electric bills because they don't make decision like this via mediums like bill boards, tv ads, or direct mail pieces. They actually need someone to slowly walk them through the process.

Most of our residential sales people visit customers at their home. Why? That's how people like to buy electricity. This way a sales person can take the 10 or 20 minutes needed to demystify a complex industry. Our sales people explain the law change (deregulation), how the new electricity system works, and what savings or price protection options are available to the customer. If the customer is pleased with what they hear (whether it's savings on their bill or locking in their rate while prices are low) our sales person signs them up. There are no fees or gimmicks. Simply fill out an application form and in roughly thirty to sixty days they start getting billed by their new energy company at that better rate. Some customers save greater than 20% on their energy bills.

Service remains the same. The poles and wires remain the same. From the customer perspective the only thing that changes is the rate and which energy company sends them the bill. With the current state of the economy, our sales are near all time highs. Customers are eager to cut costs without having the pay to get started.

In Texas over 50% of customers have switched and taken advantage of deregulation. Of those customers more than half have switched by a sales person visiting them in the comfort of their home. This is how customers decide to switch electric companies- from the comfort of their own homes. No other method in the last decade has been as successful across America.

As far as quality control goes, the first step is a thorough multi-day training which every salesperson must pass prior to representing the company, including sales presentations, how to answer customer questions, code of conduct and extensive role play. Our sales people are the best in the business because we train them meticulously. Just because we train them, doesn't mean they all internalize the information... but we try very hard.

After EVERY customer completes the application process, the customer does a Third Party Verification call. The government requires this as a safe guard for customers. Each customer calls into an unbiased third party call center where they are walked through a series of questions to verify who they are, that they understand the contract, and that they are satisfied with the sales process.

A couple days later, to a large percentage of customers we've enrolled, we do a 2nd backup quality control call just to make certain customers are happy. This isn't statutory, just an extra layer of protection we have internally to protect customers.

Our sales people are paid for the customers they've enrolled two and a half weeks after starting. All customers do need to pass a basic credit screen that, which according to the credit bureau, 65% of society is above. Why? Well we give them the opportunity to spend hundreds of dollars per month on an electricity bill and unless we've collected a deposit (which we rarely do) we have only their credit to decide whether to accept them or not.

Just like if you sell mortgages or cell phones, if a customers credit doesn't pass, the sale isn't made. Every sales person knows this, and it is clearly written in the agreement they sign when first brought on board.

The complaint made by this agent explains that he was paid $40 for 14 customers. There are two reasons for that: 1. His customers cancelled within their statutory 3 day rescind period provided by the state or 2. They didn't pass credit.

Like in most businesses it is easy to sell to people with no or very low credit. Whether they qualify is the key. Our credit screen accepts about 65% of the people out there. To make 14 sales and have 13 not qualify is nearly unheard of. Also, to give you an idea of how productive he was, the very best sales people can do 100 in a week. For a first week, his sales were reasonable though, based on his low approval rate he must have been targeting the lowest hanging fruit out there. We do understand this must have been a frustrating experience for him because it was his first week, but it doesn't mean that we are doing something wrong. Our company didn't make any money on these rejected customers either. In fact we spend money processing them, so we end up losing money, too.

If there is an error and this sales person could show us that some of the customers he signed up actually were enrolled and became active customers, and not rejected as we believe, we'll pay him double for the trouble. If he comes back to our offices and speaks with us, rather than posting in some anonymous blog where we aren't able to help him, we'd love to show him how accurate we are. The system is automated, but occasionally, because of someone's handwriting or mistakenly written an account number, an application that was rejected might actually be good. For that to happen 13 consecutive times is ridiculous, but we're open to the discussion.

The best people in that position can earn between $2000 and $4000 per week. Good sales people earn $1000 per week. That is common. They focus on market segments that they know will lead to good paying customers.

This job isn't for everyone. It's very high paying hard work. Or low paying easy work. We don't dress that up. It is also a lot of fun, great team atmosphere, intense learning environment with lots of room for advancement. This position is an entry level position that can open the door to a serious career with the best energy marketer in the country.
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#2 UPDATE EX-employee responds

lies lies lies

AUTHOR: Ashley - (USA)

Except "Superior Power" use to be called First Choice Power, or U.S. First Energy.

People started catching on and they were forced to change their names.

Take a look at the videos on their "new" website.          superiorpower.us

their training video is the same video they used in their other companies, and they were sloppy enough to leave the USFE shirts in a Superior Power commercial.



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