Superior Moving & Storage The Worst Move Ever! Pompano Beach Florida

During sales process Billy (salesperson) promised to oversee packing & loading & calling & begging me to use his company promising a great move.  It turned out to be a very bad experience.  The original move dates needed to be scheduled over the weekend as my daughter & husband were overseeing the move. (needed to schedule around their work).  Original move dates were 9/9 & 9/10 (packing) & 9/11 (loading).  Due to Hurricane Irma, they called us to reschedule, we reminded them it needed to be on a weekend & Monday. It was rescheduled for the next weekend.  The movers came to pack on 9/16.  They sent two men to pack w/no supervision.  I called Billy several times, he would not answer phone calls.  Movers packed liquids which spilled all over other items, they wrapped artwork with an expensive duvet, basically they used my linens to wrap items.  Then came move day (9/18) to load. Only two men were sent, two others came later for two hours.  No supervision again. It was not a two-man job.  They were there until 8pm & did not finish, not enough room in the truck. They left our storage unit, the dining room table w/glass etc. We were told we needed to call to schedule another day to pick up the rest.  My daughter called 9/19 AM & asked when the earliest possible time could be since she & husband work.

  Mikel (female) asked her to hold & then said they would be there between 11A - 1PM on 9/20.   When asked why Billy was not overseeing the move, they said it was because the dates kept changing, we reminded them WE did not change the date, THEY called to do so because of the hurricane.  My son-in law called on 9/20 AM to confirm the time & to remind them about the storage unit & the need for boxes.  A male manager told him to make sure they got everything this time & we again reminded them it was not our fault they did not have the right truck size, etc.  He specifically confirmed with my son in law they would be there between 11A - 1PM as he had to bring in an employee to work while he went to meet the movers.  We called again at 11:30 to confirm the time, spoke to Stacy, she said she was not sure when they would be coming, they were very busy because of the hurricane.  She said they still may be able to make it by 1PM.  We called again at 12:30PM. Stacy said they never told us they would be there between 11A-1PM. 

They were very busy, she was yelling, when we asked her not to yell, she asked someone next to her if she was yelling & then said she was talking loudly since she was sitting by a fan. The truck did not arrive until 5:30PM & they did not have boxes or tape.  They removed items without wrapping & did not secure screws & other fixtures. At one point they wrapped screws to the dining room table in a paper towel. We have not seen these screws yet.  I want to note that to workers seemed exhausted & were not provided with the proper resources (boxes, tape etc) to do their job.  The truck arrived in PA on Sunday, 10/1, 11 days after finishing the packing on the 9/20.  The move was supposed be done on 9/18 & the furniture was to be delivered 10 days after as stated in the contract.  Upon arrival we found many items broken &/or missing.  The company promised to send items such as bolts for the dining table they said they found & still have not sent. 

The salesperson called me back on Monday 10/2 to apologize for a lousy move.  He said he felt bad since he promised it would go smoothly.  The driver of the truck told me that this was the worst move he has ever seen & he has worked with the company 13 years.  The packing & loading was done poorly & it has inconvenienced my family since we can’t put together our bed together, our dining table, & we had to buy a new bedroom set.  When we call now, they tell us to deal with the insurance company & we do not even have a name of a company, just a form with their name on it.  It was awful in every way possible.