Purchased on March 12 2012 I spoke with 3 different sales people prior to making a purchase. Tim , Jacob, Emily, and Timothy. Timothy sold me 2 150cc scooters and insisted I purchase the extra PDI tune up and crate for a better shipping experience.
They had taking about 3 weeks to arrive ( fair enough) from time of payment and allowing a 7-8 day waiting period for them to prepare for shipment. Timothy also said that when they arrive all we need to do is put gas in them as they would be ready - set - go... NOT TRUE AND HERE'S WHY
Once delivered the colors were exact as i ordered ( red and orange ). They arrived on a palet with just the standard cardboard covers with the cheap steel shipping frames that come from china. Lucky i was as they arrived in pretty good cosmetic condition. Of course at this point i was looking at the scooters on the truck as the driver was removing the cardboard so he could handle them better.
Upon inspection and removing the scooters from the steel frames, i noticed a front tire/wheel was damaged along with the luggage racks on BOTH scooters where paint was chipped off. THEY DID NOT MAKE A SPECIAL CRATE LIKE I PAID FOR AND I PAID 300.00 EXTRA FOR 2 SCOOTERS TO BE IN SPECIAL CRATES.
OH !!! It gets worst,, so then i start checking the mechanics that they promised ( PDI TUNE UP ). THE SPARK PLUGS WERE NOT REPLACED WITH NGKS AND BOTH SCOOTERS WERE UNDER 1 PINT OF OIL. ( capacity should be just under a quart when full). I should of NEVER HAD TO DO THIS because i paid SUPERIOR POWERSPORTS the addtionall fees for the Tune up!! All the tires had about 8pds of air and should be about 30psi. Within a few hours of putting gas in one scooter i noticed fuel leaking on the ground and it was coming from the the carb overflow line in which I HAD TO FIX.
Its been 5 WEEKS since delivery( March 30, 2012 ) and still NO TITLES and when i call they keep Lying like they do so well.
I filed the online Damaged Parts Claim per there request and on April 7 returned the damaged the tire/wheel. As of May 2nd still waiting on delivery.
This is how BAD THE SERVICE IS WITH THIS COMPANY and they need to be shut down !!!!
If you purchase from SUPERIOR POWERSPORTS you will most likely have big issues with how they handle customers and that is hoping/praying your item arrives safely. FOLKS... it is a horrible experience and we were going to tell our friends about possibly buying from them. NO WAY !!! We filed claims with the BBB, CA AT General and more. OVER 100 COMPLAINTS WITH THE BBB HAVE BEEN FILED.
Two pieces of info TAKE PICTURES OF EVERYTHING and right from the Truck it arrives in. we did..!! Save your emails and phone conversations if possible. ..we did
I will also come back here and do a follow up...and you will probably see me posting on other sites that help buyers NOT BE RIPPED OFF.