Report: #716665

Complaint Review: Superior Propane (Calgary)

  • Submitted: Tue, April 12, 2011
  • Updated: Wed, May 18, 2011
  • Reported By: Davee3 — Moonbeam Ontario Canada
  • Superior Propane (Calgary)

    Timmins Ont, Ontario
    United States of America

Show customers why they should trust your business over your competitors...

This outfit got my business about 3 years ago

They regularly attempt to get current customers signed up for the guaranteed yearly price which has been ridiculously high each year. After negotiating they have come down but how many accept the high offers?

This year same thing but I decided I had had enough . Informed them in Sept of my intention to change . They continued to take my monthly annualized payments through several months in spite of calls to cease. Always "in the system to fix" Then claimed they could do nothing till the tank was returned which happened early January. Then Timmins did not report when the tank was delivered so held up again. After about 10 calls ,waiting 30 minutes + each time, they reported they have the tank. This was early March. Since then still waiting for my account balance of over $1500 ! Now away so Hope the cheque is in my mail when I get home. Will report further then

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#1 Author of original report

Cheque written May 12

AUTHOR: Davee3 - (Canada)

Finally got  a cheque but no final account statement!

Cheque was written May 12 & couried May 13!     

So took since cancelling contract in September till mid May to settle the account!

Persistence pays off. 

Now I will pass my experience around to all local Superior customers.

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#2 Author of original report

Another delay!

AUTHOR: Davee3 - (Canada)

Phoned today again   

Told that the cheque did not go ahead Tuesday --printed today          

It is"being sent courier"   

No way bill available  

Will be" provided later" 

Asked operator if she enjoyed working for such an incompetent outfit

When this is finally over I explained I will provide a copy of this file to every customer I can identify in the area   

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#3 Author of original report

No fix yet May 10

AUTHOR: Davee3 - (Canada)

No Call No Courier No cheque as promised 

So a new call    

"Will have supervisor Charisse call before noon"     

No call at 2:45PM

On my call rep reviewed & found note that a mistake had to  be  corrected  so no cheque on May3'rd                   

New cheque run today    

"Will be MAILED Friday!"   

I said I was promised a couriered cheque on May3'rd so see if it can be arranged NOW                  

Agent leaving a note with Charrise     

I will call again tomorrow    

I plan to document this  entire BS episode & hand deliver to every Superior  customer I can find!                




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#4 Author of original report

Fix in the works?

AUTHOR: Davee3 - (Canada)

On My return NO cheque after a month       

So a new phone call  

response-- apologized & said a cheque will be couriered after next cheque run May3rd          

We will see & report!    

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