Superior Travel Services Sells membership to travel company promising discounts it cannot deliver, using half truths it misleads the consumer. Pigeon Forge, Tennessee

I am in receipt of the above complaint and offer the following. I can assue that any travel discounts that were marketed are true and honest prices. We promise discounts on hotels, condominiums, cruises, rental cars, ect. As mentioned, we have many Express Weeks, which are week stays in condominiums averaging between $199-$399 that must be booked 59 days or less in advance. Our members enjoy these specials and request them frequently; the entire list of Express Weeks can be found on the website or by calling International Travel Solutions directly. Our members always have the Price Match Guarantee-which states we will beat any travel price from any source on any matching itineraries. Members simply have to provide, in writing, their quote and the details associated with the request. They also claim that they could not access their program for 7-10 days, which is not the case. It does take time for Superior Travel Services to process a members file, then the file is sent to International Travel Solutions (ITS) for them to process as well. In the meantime, members can always call Superior Travel Services (STS) to inquire about any reservations. We are willing to assist our members at anytime.

I have also filed a complaint on this company here and at the BBB in TN. I am gathering info so I will submit to Attorney General TN.

The more complaints of this fraud of bait and switch the better if you know anybody else have them contact me. (((REDACTED))) leave message and contact info, I will call and update where were at on this process .

My wife and I purchased a Travel Package from Superior Travel Services and are extremely happy. My wife and I do a European trip every year. We were visiting the Smokey Mountains with the kids and got talked into attending the presentation. I was skeptical at first. I had heard so many warnings about timeshare. I don't know why you had such a bad experience, but i will tell you first hand that after they showed me what it would cost me with their club to go to Paris I was sold. I asked for proof and they let me get on the computer and book it through their system that day. I already had the trip planned to stay at the Waldorf. My price was a 8,452 dollars.  I booked it through I.T.S for less than 5000 dollars. It took them 15 minutes to book...That stipulation of me buying the program was that they prove that they can do what they say. I have to say I was pleased. My wife and I loved our stay in Paris. They now do all my travel planning. The time saved and care free travel is worth more to me and my family than the money saved. Thank you Superior Travel Services.

I purchased a membership from this company a little over a year ago.  I was provided several discounts off the purchase price for things that were associated with this program that I wouldn't use like golf and RVing.  I have had a more than satisfactory experience with this program.  I also recieved a $12 discount on a hotel that was normally $50.  That was a more then 20% savings on anything I could do on my own.  As harry explained to me that if I stayed in a hotel 10 times in a year it would offset my annual dues (He was right by the way, stayed 11 nights in a hotel this year combined savings was 228.00) We also booked the alskan cruise this year with the land tour included.  Our prefered cruise line is holand america and wee booked it for 812.00 per person; this was a savings of over 2,000 a person on the best deal we could find on expedia priceline and orbitz.  They didn't save us a dime on the airfare but we were also told that they only promised the lowest (which it was).  If I remeber correctly in the paperwork we signed it said not to purchase this program for airfare savings. I would recomend and have recomended this program to anyone that travels extensively. From what this complaint sounds like is the person who bought it spent more then they could afford and is just trying to slander the company on the internet in order to hold the company hostage into giving their money back. The internet is the unregulated and people can post anything they want.  Instead of taking advise from people you don't know people use your head and evalute the discision based on wether it would benifit you and your family.