Report: #860539

Complaint Review: Supermedia

  • Submitted: Wed, March 28, 2012
  • Updated: Thu, March 29, 2012
  • Reported By: DP Marlatt & Son — Linfield Pennsylvania United States of America
  • Supermedia
    King of Prussia, PA
    United States of America

Supermedia Superpages Beware of pay per click by supermedia Internet

*UPDATE Employee: Customer Service

Show customers why they should trust your business over your competitors...

Beware of this company and it's program. A smooth sales rep for the company talked me into the pay per click advertising and although I was unsure to try it when i was told I could stop it at any time I figured why not.

As it turns out thats not true, what they ment by that was you can stop the pay per click but for 1 year it will cost you anywhere from 150.00 to 260.00 per month depending on what they want to charge you. I say that because after I stopped the pay per clicks I was told it would be 149.00 per month but for the past 3 months I was billed between 220.00 and 260.00.

I have contacted the billing department every month and nobody will give me a good answer for the additional charges and insteasd tell me they have opened a ticket for me. I believe I have 4 tickets opened and nobody has called me back or answered my billing problem or questions.

By the way the slick salesperson who I thought was going to do everything for me won't return my calls. All I can say is read the fine print... The marketing did nothing for me. I do way better with free programs like google, etc.
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#1 UPDATE Employee

Customer Service

AUTHOR: SuperMedia LLC - (United States of America)

We are never pleased when one of our clients is unhappy. I have reviewed your account and see that you have a case opened to investigate your complaint. Case # 2900718540

I promise someone will get back to you within 48 hours with an update
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